Citizens Bank S Main St, West Hartford

Went into the branch to get some information about refinancing my student loans and Shaira Contreras the banker in there was amazing. She was so polite, knowledgeable, sincere, and welcoming. I will be sending all my friends and family to this branch. She truly makes you feel comfortable and listen to all your needs. Citizens did a great job in hiring such a talented banker.

I would give this place a zero stars if I could. I don’t recommend any person of color to patronize this location. I went in to cash a settlement check from my lawyer, I didn’t wait long but I noticed that there’s a surveillance screen on the counter trained on the patrons in the lobby. I thought that it was strange because I’ve never seen that in a bank before and it was turned towards the lobby so I could see myself and the other customers on the screen. I wrote it off at first until I approached the counter. When I looked back toward the screen the only person on it was me. There was another woman at the counter doing the same thing I was (cashing checks) but my face was plastered all over the screen. Plus the security guard who was standing by the door when I walked in suddenly was standing 3 feet behind me. The teller was “friendly-ish” but had the nerve to hand me a business card asking me to come back. I was so embarrassed because all I was trying to do was cash a check I in no way was there to harm anyone. The blatent racial profiling was appalling and I’ll never come back to another citizens bank if I can help it. Shame on you all!

This bank stole my money as I have sent them a check for collection but I have not received the money nor any reply. Update: I have finally received the money after deducting a Usd 130

I was alone in the bank for 20 minutes while 5 employees were talking to each other. When I was finally attended, the service was slow and inefficient. The clerk seemed to be bored to be there.

If can give a zero star ill do it This bank keep charging me refund and refund for closing my account

How do they get off charging $8.00 to cash a check drawn on their bank?

Always a pleasure stopping by this Citizens Bank location.