Citizens Bank William Penn Pl, Pittsburgh

I want to thank Tameka Mclaughlin for amazing cutomer service. She has a pleasant demeanor and helped me solve the issue I was calling about. The world would be a better place if every service department had people like Tameka Mclaughlin.

Dropped by yesterday to pick up Euros as not all Citizens Bank branches carry them. Was told due to a company wide system issue they are unable to give them to me for fear of "messing my account up" and to come back another day. It came across as the teller not wanting to process the transaction, and shortly after I was proven right. I went to another nearby branch that carried the currency and my request was processed immediately and I was given the funds. It's a joke that THE branch in the huge citizens bank office tower will just refuse to assist a customer.

I've been a customer with Citizens for over six years and today I started closing this account. I've never in my life met such evil, rude, and uncaring people until in went to this branch. The Customer service rep. was nasty with a devilish smirk on his face. The branch Manager was no help with her bullying attitude. They messed my account up and act as if I deserved it... Keep hiring people like them Citizens Bank and you'll end up with no customers.... Account is in the process of being CLOSED!

I would give less than this if I could. I love Citizens, but this branch is notoriously and perpetually lacking in customer service and any desire to assist. Yesterday, Alex, the teller, was far more concerned about cookies for Valentine's Day than customer transactions. I should have just waited to get to my regular branch at Giant Eagle. Silly me, I thought the downtown branch might actually take care of me properly. Nothing has changed here. Lesson learned.

Very profesional personal, the really take care of you

It is a wonderful place in Pittsburgh I never really been there but I saw pictures it's beautiful

Always nice and helpful! Great branch