Citizens Bank Circle Dr, New Haven

We have had this bank for over 3 years and have had alot of problems. The app and website randomly go down and the debit cards have randomly stoped working. They dont send any notifications when this happens. It is so embracing when you are shopping and go to pay and your cards are declined and have to just leave because your cards are down and all they say is sorry we are trying to get everything back up and say it should work by the end of the day. You would figure that they would figure out why this keeps happening and fix it but they dont. The app is currently down now and since it's a sunday there's nothing we can do if we needed to transfer money. I would highly recommend choosing a different bank.

The people who manage and work at this bank treat you like family. Warm and friendly service with a smile are standard. Best bank I've ever had the pleasure of working with!