Citizens Bank Atwood Ave, Cranston

The Customer Service at this particular branch is horrible. My most recent experience is wanting me to move my money to Chase.

Had a terrible experience with trying to get a certified check on Friday. The banker I dealt with (Sarah?) was incredibly rude. She was too busy being rude that she screwed up the spelling on a highly important check that can’t be used and will end up costing me tons of money in late fees until I get a new one. Went back 5 minutes later after having it issued to get a new one and the doors were locked. If she had taken a minute to not be so rude, I wouldn’t of had an issue. Honestly I rather stick nails in my eyes then deal with her again.

This bank use to be amazing to deal with when Randy and Victor were the managers. Unfortunately it has gone down hill quickly with the manager Kerry. They really need to either get new management or just close this branch! So disappointing because the girls at this location were always wonderful to deal with. Will not be banking at this location ever again!

Awful. With this new overdraft forgiveness they mess it up constantly

I have never had a bad experience until now. One of the employees was very rude to me as I was waiting patiently gathering what I needed to put into my account and was rudely told that this was the express lane and that it was already open. I apologized for being unaware of that fact. Her reply was to walk off like I was inconveniencing her. There was one other car behind me who was also patiently waiting. I have more important things in life to worry about than when the "express lane" opens. If you don't want to be bothered with the public and find it necessary to be rude then maybe you should find another job.

I always receive a warm welcome a great services.

My one and only bank..love it..nice people..great for all banking needs and never had ATM been broken down when I drove through which is a lot

A local bank. Drive-thru available. Free parking. ATM machine.

Citizen's is the worst bank to do business with

They could not help me with an appointment that I had scheduled since the person had off there was no Spanish speaking person😯😯😯