Citizens Bank Main St, Springfield

Worse service....I walked in 20 minutes before closing and they didn't even feel like getting up off his chair to greet me. Then a teller walked to his cubicle and he didn't want to help me open up account. I live 20mins from the branch and will not be going back. This guy acted is if I was a bother and all I wanted was to open up an account. Beware!!!!!!!!!!!!

The walk up ATM is often broken/out of service, but the inside staff is amazing. They're kind and knowledgeable, as well as efficient at processing your transactions.

Someone wrote me a check from here, but when I went to cash it Citizens wanted to charge me a $7 fee to give me the money. Unless you actively hate the people you're writing checks for (and I guess yourself because there are almost no Citizens left anymore) go get an account with a credit union.

Customer service in this branch is horrible, so unprofessional, Those tellers don't even know what their doing, nothing compare to any of the other branches is Springfield, Island Pond Branch has the best of the best Customer Service.

Worst Banking experience ever however Lala is the exception but one person cant fix this quagmire of incompetence.Took my money at an ATM Did not depence my cash but charged it to my account anyway and told me to wait 10 days to get it back.When I tried to close this garbage account they said I could take some but not all of my money.Its criminal and exactly what I expect from certain Demos.

Terrible customer service and the teller faith didn’t have a mask nor cared to put one on while talking to me.

Worst service... ATM is down almost every day.. Its a routine

This bank is supuest to have more ATM around Springfield and Chicopee

Poor customer services, my first and last time at this branch.

I hate when their atm is down!!! Its a routine now!!! So annoying