Citizens Bank Brattle St, Cambridge

Do NOT use Citizens Bank. They did not mention a $10 monthly service fee when I opened an account. I soon closed the account after going in to their branch office three years ago but the account did not close and they have been charging me $10/month with no notification ever since. That’s $430 of invisible “maintenance fee.”

what a great experience with the citizens bank employees, Daniela and her crew made things very easy and very simple on my loan process. they were very well knowledgeable on what to do and how to get things done with the proper guidelines and the best customer experience

Do not use this branch. They were incompetent and not knowledgeable. I went to this branch to deposit bonds and was notified about the $1000 limit. I filled out the proper information and then waited while the teller calculated the price. Unfortunately she stamped all the bonds as “paid” and signed that they were paid out before paying out the bonds or even checking to ensure that the total amount was not over the limit. When we learned that it was $8 over the limit, she returned one of the bonds but it already had “paid” stamped on the front and she signed the back attesting that she had paid. The teller assured me that I could go to any other bank and they would see online that the bond had not been paid and I would not have any trouble. I asked again if this was true as it seemed off to me. She was fairly rude in her response and seemed indignant that I didn’t trust this information. Well after checking with other banks none were able to cash the bond because she had stamped and signed it. They even called the treasury to verify this. It was disappointing that not only did the teller make a mistake by denoting that the bonds were paid without actually having done so, but after realizing her mistake, she was not even apologetic and then gave incorrect information. I do not recommend this location.

I’ve been an account holder at this branch for over 4 years. They are pleasant and professional. One of these reviews suggested an employee rudely “slapped” money on the counter and refused to make change for someone; I can envision a scenario where they refused to make change for a non-account holder, but I visit this branch 2-4 times a month, have for years, and I know their employees wouldn’t behave rudely. I interact with their employees all the time, and they’re great. Just the opinion of a long-time account holder.

I have been dealing with the Citizens Bank branch in Harvard Square (now on Brattle Street) for several decades. The service and personal attention are impeccable. They go out of their way to accommodate the customer's needs.

Went into the bank to ask for change for some hundred dollar bills today. It’s not my first time going to this bank. Even though I do not have an account with them, I have an account at another bank that’s further down the street, they usually would still do it for me. Seeing that I work next door, it’s more convenient to make change sometimes. I was on my lunch break at around 2:50 pm, was late going back to work because I needed some large bills for a money gift. And I couldn’t even get any! This gentleman first took my money, then decided he won’t do it because I don’t have an account with them. Then proceeds to slap my money on the counter in a rude manner to give it back to me. Worst costumer service. I understand it can be under their discretion to make change, but they should figure out how to be more friendly to the customers and explain the situation in a nicer way. I would not open an account with them if I have to deal with people like this.

Wrost branch of citizens.I opened an account on april with 225 USD as bonus. The banker told me any direct deposit can give u that bonus. I made a 400 USD direct deposit.I never got the bonus .after 6 months I contacted the branch they told it must be 500 USD minimum deposit. They charged me 3 USD for statement. The banker never explained me this. I enrolled later as paperless.stay away. Dnt open ur account here.

Phone keeps ringing for 6 minutes and nobody's answering during work hours.

I am proud to citizen in Cambridge