Citizens Bank Washington Sq, Newport

Each experience has been welcoming. Employees are helpful and very easy to work with. There's a parking lot behind the bank which is a necessity during the summer months. Other locations have also offered good experiences. Definitely recommend Citizens over a recent experience at another bank.

I had such a lovely experience at this bank today. I literally walked in and asked the teller “how do I do this? I haven’t been in a bank in years.” Honestly, I do all my banking online and it was just a very nice human experience. I told them I was going on vacation and needed lots of small bills and another teller told me to get $2 bills because the Caribbean bartenders love to be tipped with them! The manager came out and helped order me a new debit card. Everyone was all smiles and super helpful. A+ customer service, all banking should be a delightful part of the day and not a dreaded errand!!

Very rude teller. I called and they hung up on me without addressing concerns.

This bank is wonderful. Same, friendly tellers, managers always available to help and answer any questions. Great community bank.

extremely rude tellers, very disappointing