Citizens Bank Upper Glen St, Queensbury

I have been dealing with this bank and staff for over 20 years. Great service and they have answered my questions(and I have had many!) through the years. I can't imagine dealing with any other bank and staff!

Worst Ever Bank to deal with. Closed my account and will never go back. Staff are nasty thieves. After 30 years, no one knows me by name, had hard time getting my own money. Extra fees for everything, mandated to put money in account once a month or $9.95 stolen from your account by Citizens bank for that month. Terrible hours, no customer service from the top down. Headed to hometown bank Glens Falls National who care about their customers.

Absolute worst bank imaginable. Do yourself a favor and go somewhere else. Had a business and personal account with them since 2018 and have had way too many problems and spent hours talking to useless customer service agents.

CITIZENS BANK=THIEVES Between holding my checks for a week because they didn't "approve it" and the COUNTLESS overdraft fees, this bank is a joke. They promise a 150$ sign on bonus if you use the certain promo code then find any way and I mean ANY WAY to not give you the money... I was even lied to by one of the managers stating that I wouldn't get a second overdraft fee because I was getting a direct deposit on Friday and I still got one. I called corp. and explained the situation very politely, they didn't even apologize and they certainly didn't refund me the 35 dollars. Needless to say I am canceling in the morning and taking my business to GF national.

This financial institution failed to protect my confidentiality by openly rendering my personal banking info to a girlfriend and does not think anything is wrong with this, I closed out my account. Good luck people, easy hackers in the banking business sharing your info with family and friends. The employees ? Still work for this institution.

Ridiculous fees, inaccurate online banking information, poor customer service, bad hours. I feel bad for the staff at the couple branches I visit they are very friendly

Do all of my business and personal banking here. The ladies are always pleasant and helpful, including the branch manager, Sarah.

call to discuss my debit card being replaced, cost 25.00 manager gets hostile, what audacity. never walk into this branch again.

95% of the time I try to deposit a check at the ATM, it is not accepting deposits

No Samsung Pay.... That's a problem in 2017. Everyone else has it... just not here.