Citizens Bank Mentor Ave, Mentor

I wasn't sure who to contact, for I am hearing impaired. I got injured by your outdoor teller machine, it closed down on my hand, and could had hurt my hand bad.. My parents in car were terrified seeing my hand getting stuck in the tube thing with the door slamming on my hand.. I tried ringing and the new girls were upset that I bothered them.. I think u know me by my last name If you want me to come and I could give my phone num and email address there, not on this media thing. I wasn't quick enough to reach it and was driving a different car.. I appreciate you guys as a customer and I trust you that we can get it solve. Have a good week. My hand hurts but not broken

I requested a withdrawal of $20,000 of my own money, not a loan, and they had to order in the cash. Sad state of affairs for the American banking system.

This branch has by far the greatest employees. Every time I walk in I am greeted with a friendly smile and my needs are addressed right away. We work closely with Tiffany and Brandon and they both go above and beyond for me anytime I need them. I highly recommend this location for any of your business needs.

Love the ladies at the teller windows. They know me by name and they are always very pleasant and willing to help. I've banked with this bank chain for many, many years, through all the name changes and locations closings etc...

UPDATE- This place used to be lower then dirt. This place has really uped there A game from F- to B+. When applicable IF at all I will update to an A+. Good job keep up the Great wrk.

Worst bank Ever they will ruin ALL your accounts like no other if they don't like you

The staff is amazing and very friendly. They do a stellar job!