Citizens Bank Main St, Wilmington

NO STARS, aside from Alley and the young girl teller w/dark hair, everyone else at this location is terrible. Those 2 tellers are quick, attentive and friendly. I sat at dr through for 25 mins, hit call button 3X, no one! Called bank on cell rang for 3 mins, finally someone answered and hung up, had to call again to say I was at the dr through. Watched 4 people go into bank and come out in the time I sat there. They let someone fraudulently cash a check from commercial account for 5000$, no acct# no ID, just handed over the cash. Messed up filing the claim 2 X. Waiting 90 days for reimbursement?? What happened to FDIC Citizen's? Absolutely horrible...

Every paycheck I cash from my employer since September has been flagged as fraud, with a varying wait time to get access to my paycheck. I was told by customer service to deposit at an ATM to reduce the chances of fraud holds on my account, so I did. The ATM proceeded to take my check and not credit me for the money, and after a week and a half of fighting with customer service while having NO money they were able to give me the amount. Now, one month later, I got a letter saying they couldn't find the check and are taking my paycheck money back within 48 hours. This doesn't give me enough time for my employer to re-issue my paycheck, which means I'll be not only without money but subject to $30 fines per day because this is putting my account in overdraft. If you live paycheck-to-paycheck, SERIOUSLY look for other banks. The amount of delays I've gotten on my paychecks is absolutely unacceptable.

I tried to use the atm. But due to my check being western union it couldn’t read it properly, do begrudgingly I went inside. There was only 2 tellers, both working as quickly and efficiently as possible. The line formulated behind me quickly. Niki the branch manager came out and individually greeted each person asking what they were visiting for to see if she was able to help. Unfortunately there wasn’t much she was able to assist with, so she went behind the counter and assisted the busy tellers. Great team work and management is rare. Especially in banks. It deserves much more recognition than it gets.

Terrible customer service and they charge you fees for every little thing. I thought banks are suppose to help you save and earn money, not spend it on their fees. Going back to Bank of America or Lowell Five where they have great customer service.

Always a pleasure coming to this bank. Everyone is quick to help and I always leave happy. Customer service at its best!