Citizens Bank Boston Post Rd, Waterford

Could not have had a better experience opening an account today! The staff was incredibly helpful and kind. I look forward to being a Citizens Bank member

I love this bank. The tellers and officers are all extremely good at their jobs. I've been using them for years and have never had a better bank ( and I am WAY old!), I've had the opportunity to deal with many lesser banks.

This bank has no idea what they're doing. The ATM's are constantly out of order, and the attachment to accept "multiple" cash bills has never once worked for me. I have on multiple occasions had to insert single 20's in one at a time for what felt like an eternity. Also, my debt card expires this month, and unlike every other bank in the world, they did not send me a replacement. When I called, they claimed they sent me a replacement, but I am very diligent about checking my mail and have been looking for my new card. It turns out they "forgot" to mail me a new card. In order to receive the card within 1-3 business days I would have to pay $12, for their mistake. Now in order to send me a new card, they will have to change my card number, leaving me unable to pay a single bill this month until I get that new card, I am beyond livid that I do not have access to MY OWN MONEY!!!!! Appalling. I will be closing all my accounts with this bank, after 5 years I have had more than enough.

On internet it says that is open for veterans day observed day. Visited the branch in Waterford and 2 branches in New London and all are closed, what a waste of time.. Who is in charge of the internet updates..

Teller was giving great customer service.from the time I walked into the branch until I left

For the Branch itself- I love it everyone is so nice and helpful. Thank you all!

All tellers are always so friendly

They were charging me without notification for account inactivity ???