Citizens Bank West Ave, Bronx

My non english speaking father went to them 3 different times asking to speak to me on the phone (to translate) and they refused. Now im calling them on the phone since i have work and no one picks up.

Wait time is outrageous on a regular basis. I went in today to make a deposit but then was notified that systems were down. Second time this month the "systems are down". I've been to other branches in Manhattan and Queens very satisfied with there service. This place needs and upgrade and new management.

I go to this bank all the time. I’m always greeted when I enter the bank. The staff is very friendly, courteous and knowledgeable. I always get quick service when I go there. I wouldn’t bank anywhere else and I will recommend HSBC to my friends and family.

Second time this month went to the atm around 7:30am and couldn’t make a withdrawal.. very inconvenient with this bank that I’ve been with for 17 plus years..I don’t go into the bank to do any kind of transaction anymore because they are very slow I would rather use the atm to do any transactions and even the atms certain features don’t work sometimes..thinking seriously of going with chase or Bank of America close by 👎

Only 2 people here. One teller on the day after a holiday weekend. Horrible customer service.

Just arrive at the location for banking purpose no one is there to greed,people are just going by there day... not professional bad experience

The worst the wait time is always very long more workers needed at thus branch

No access to the branch after 4 PM meaning no 24 hours banking

Sluggish worker ,that's why waiting time takes a while