Citizens Bank Ohio River Rd, Wheelersburg

SINCE CLOSING THE PORTSMOUTH BRANCH, THE WHEELERSBURG BRANCH CAN NOT KEEP UP. I HAVE CALLED EVERYDAY AND CAN NOT GET THROUGH TO ANYONE. WHEN THE CALL ACTUALLY DOES GET ANSWERED YOU GET SENT TO SOMEONES VOICEMAIL AND THEN DO NOT GET A RETURNED CALL. THIS HAS DEFINITELEY HELPED ME MAKE THE CHOICE TO CLOSE MY ACCOUNTS AFTER BEING A CUSTOMER SINCE 1998.

If they put you on hold give up because they are never answering the phone I sprint 2 hours on hold to get my balance went there no one there walked in and out no problem they just didn't want to answer the phone

WORST BANK EVER!!!! At the beginning they tell you that before the 17days of opening a new account heavy deposits are put on hold for a few days. I have had this bank for a month and a half I deposited more than 6Grand at this bank. The teller told me that because of such amount it will be ready by the 30th of July the next day on the Mobile App it shows as pending until the 5th of August. I called the customer service hot line and all they could tell me is because of such amount we are holding it until the 5th but weekends don't count. IF YOU ARE A BUSINESS OWNER DO NOT GET THIS BANK!!! I have employees that need to get payed and I haven't payed them because of this bank. As soon as I can get my money deposited I am canceling my account and switching banks.

The Assistant bank manager was very professional and informative to me and my significant other when he was opening a new checking account. I have had other banks and usually people with authority doesn’t answer your simple new customer questions. I recommend this bank branch to anyone!

Great,really warm welcome,very friendly,professional,courteous,very helpful,glad to have them as my bank

I am giving wrong information form these people and it happen to two weeks in a row a and I am about to just closed my account with them