Citizens Bank Central Park Ave, Yonkers

I would give zero stars if I could. This branch does not uphold what is on the bank's website. They actually told me that the website is just " general information." No, that is your corporate website and gives customers and potential customers the information they need to determine whether they want to open an account for you. I was lied to by a banker and now they won't even return my emails about fees that I encourage because of those lies. And forget about getting them on the phone. You could die waiting for someone to pick up at this branch. Once the appropriate time comes. I will close my account. Meanwhile, I will file the appropriate complaints with the proper government agencies. With the proper government agencies.

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Constant issues with long line, one teller and lack of money. Several times I was told they ran out of money and I had to go to another branch. They will probably close this location soon, garbage!

Terrible experience, open free business checking. First check deposited was large, and s put on a 90 day hold. Ok, I understand, large check, new account some hold of 14 to 30 days hold is fine, but 3 months, are you kidding me? I was warned about this bank, I guess free checking in not really free. I hope is not some scheme before going out of business. Also, customer support has no clue how their internal stuff works, a different answer each time(guessing). Branch was no help either.

They cannot even manage customers when the bank is empty ....

Worst mortgage experience of our life that we will be reeling from for years. Citizens Bank pulled their financing after issuing a commitment just days before our closing in late March after the Covid virus temporarily shut down our business. We had 130% of the entire purchase price in liquid savings and would have been able to make years worth of on-time monthly payments from our savings in a worst case scenario. Citizens officials treated it as if our business would never reopen again. Citizens treated the situation as if we were abruptly closed permanently. Agents were extremely busy juggling multiple deals and would re-ask for the same documents multiple times over which wasted much time. Communication was good, but you have to stay on top of them to move the process along, which was difficult. Underwriter was extremely tedious to a point that they acted like they were looking for an excuse to kill our deal even with 800+ credit scores and substantial savings. Once they pulled their commitment, we even offered to put a significantly larger downpayment and even pay a higher interest rate to save the deal, but it did us no good. Citizens Bank completely kicked us to the curb last minute when the Covid virus struck us, and now we are in litigation with the seller for a missed closing deadline. We are now paying litigation legal fees that would equal months worth of mortgage payments. Please AVOID using Citizens Bank for your mortgage and home financing needs at all costs. Biggest mistake of our lives was to work with Citizens Bank based on a personal relationship we had with their agent from knowing them for years. Never again.

Freliendly,cautiously greeting customers, especially elderly person will guides to appropriate staffs~they help eachether,each ether, bank around town.

Got a mortgage from them 3 years ago. Great fast service good rate and low closing costs. Highly recommend

Great newer staff, cool cashier aka teller, place was clean, a well run engine.

DONT GO HERE..TAKE THE DRIVE TO THE ONE IN WHITE PLAINS (200 Mamaroneck Ave, White Plains, NY 10601) THE OBESE LATINA LADY PRISCILLA IS NOT KNOWLEDGABLE OF HER JOB AND IS RUDE!. SHE GAVE ME ALL THE WRONG INFORMATION I CALLED CUSTOMER SERVICE AND THEY WERE CONFUSED WHY I WAS GIVEN ALL THE WRONG INFORMATION. I DROVE TO WHITE PLAINS AND PEOPLE LIKE KELLY IS THE REASON WHY I DECIDED TO BANK WITH CITIZENS. THANK ME LATER AND DONT GO TO THIS BRANCH. ON A POSITIVE NOTE THEY DO HAVE PARKING BUT ASIDE FROM THAT DONT GO HERE MAYBE ONLY GO IF THE OBESE LADY ISNT THERE.