Citizens Bank Charles St, North Providence

While the clerk was friendly, the clerk did not understand the concept of depositing an insurance check when it is endorsed (signed off) by the adjusting and mortgage companies - as the money belongs to me.The clerk informed me I would need a bank account with the mortgage and adjusting company in order to deposit it. This definitely frustrated me as this premise made 0 sense and I needed the money available asap. More training is needed in that department

Sergio Ortiz was great. Helped me set up a new account in a timely manner. He answered all my questions with ease. Very personable and friendly. Need more employees like this. He even went above and beyond and helped me with an issue with another account i have there. Would recommend this branch, i was greeted and taken care of quickly. Thanks Sergio

Had an issue with my overdraft fee and I got it fixed with Brianna today, I was on the phone for 1 min and 50 seconds after being on the card customer service line for 15min with a foreign customer service worker and they couldn’t help me and were so rude. Very thankful I called my local bank!

Tellers need to be trained better they have no to little knowledge what they are doing in the branch location. They replaced old tellers with stupid disrespectful new ones.

All the Staff at this location are so wonderful, always so pleasent to deal with, very helpful and professional with every service they provide.

Horrible customer service , do not get a loan through this bank , Also their system is sending out false notices of past due , yet they say all is current but their system says past due been on phone patiently for over 30 min still not resolved, Latron the rep i was talking to hung up on me for no reason . Rude ! unprofessional!

great service and nice staff 👍