Citizens Bank Pleasant St, Portsmouth

Usually the employees at this location are always very professional and kind. But today there was a new female employee (Teller Number D110256) who was extremely rude. I passed her two payroll checks to be cashed and forgot that my account balance at the moment couldn’t cover them. She proceeds to BLAB my account balance out loud in front of all employees and my passenger instead of politely asking if I’d like to deposit the checks instead because my balance couldn’t cover it or at least have my balance printed on a slip. Last I checked that was PRIVATE INFORMATION!! The lack of common sense with some people amazes me. I’ll be switching banks soon because it’s infuriating to have a teller treat you as if you are less than them. Not happy.

I walked into Citizens bank on Pleasant St. in Portsmouth, Nh this passed November as a Client that had an account for over 20 years and a credit card holder for over 6 years. Up until then I had no problems or concerns with my account. Unfortunately, I accidentally made a payment on my credit card for under the minimum payment by $33. I was unaware of the situation until after 30 days. It then hit my credit and knocked my credit down 137 points. Thank God for Credit Karma! As soon as I realized what happened I called the branch and spoke with Paula who assured me she could help me and to come to the branch so we can fix my situation. Once I arrived at the branch Paula was busy helping another client, so the teller suggested I speak with someone else that could help me, Grant. That’s where everything went down hill. Not only was Grant condescending and arrogant, he basically told me I had no hope. He said that the credit bureaus will do nothing if I try dispute the supposed “missed payment.” After leaving his office I was beyond upset and closed my account with them. I then decided not to give up and wrote letters to all 3 credit bureaus. My husband and I are planning on refinancing our home and needed my credit score to be where it was before getting hit. In a matter of 3 weeks all 3 credit bureaus adjusted my credit and now my credit is even higher than it was previously. If I listened to Grant none of this would of happened. Because of him I no longer have an account or a credit card through Citizen bank. My reason for writing this review is to help the next person who is sitting in Grant’s chair thinking there is no hope.

I assume it’s related to Covid, but place was shutdown and dark at 3:45 pm on a normal weekday. The drive thru was even blocked with cones. Is this place permanently closed? Other businesses are returning to normal. At least have some kind of signage what in the world your hours are, or if your closed permanently. It’s not rocket science.

Awful bank. Anne is lazy and rude. If you have any problem they recommend calling the 800 number. I wouldn’t recommend this bank to anyone.

Love this bank, great service, professional and friendly staff.

A Wonderful Place too Bank! Service is Excellent! Friendly Customer Service! XOXOXO LOVE, LISA

Very friendly staff here, nice bank

Great personnel, friendly competent and helpful.