Citizens Bank E Carson St, Pittsburgh

This is the 3rd time I got off work early to make it before close, and the 3rd time this place was closed at 3 Stg I hope everyone in this place looses they’re job

Worst experience ever. Do not try to refinance your student loans here. I started my process in December, did everything I needed to, and was still denied. When I called to ask why it was denied, no one could give me an answer. They sent my application to the appeals department, and then I never heard back. When I called the appeals department, they had no idea what I was talking about. They wanted me to start my application over again and submit all of the paperwork that I had already submitted. I called the bank again, and the bank called the appeals department and said they would get back to me. I wanted almost a month and then called the bank again. I was told that there was no response yet but to wait to hear back. I called back for weeks and got the same story. It's now May, over 5 months since I began this process. I did everything that I needed to do every unnecessary step of the way, but in the end I was simply disregarded. No one even bothered to call to say that my loan was denied (if it even was). I gave up calling because it was too frustrating to hear that someone would "get back to me" about my student loans. Long story short, don't have your student loans refinanced here. It was an absolute nightmare for over 5 months, and in the end I was just forgotten about. The only reason I gave it 1 star is because everyone there was nice.

This place is nothing more than an ATM machine. They have NO tellers. Ever. Guess Citizens can't afford to have paid employees. You can't wire money. I imagine the list of unavailable services is long. Don't go there!

Family environment , straight forward & informative, I recommend this branch to everyone in Pittsburg.