Citizens Bank S Union St, Middletown

This bank treats you like you are stealing your own hard owned money. Holds check funds for days that they said would be available the next day after having an account with them for years. I cant say enough how much I hate this bank!!! They deserve zero stars!!:

I had an incident with this branch through no fault of my own. The very next month they started charging me a rather substantial “monthly maintenance fee” for my account on top of an already existing “monthly service charge.” When I called and inquired about it, I was told the new fee would be waived one time only (which it was). However, it immediately resumed the following month. I have been a customer of this bank for approximately thirty years and can’t believe they would treat a long-standing customer this way. I have considered switching banks altogether. However, at this point it would be too much of a hassle to do so.

Went to cash a check a client wrote. Client forgot to date check. Honest mistake. Woman working treated me like criminal. Made point to make copy and let me know its on file now. Never contacted business owner to even check. Horrible attitude. I'd go somewhere else!

I love this branch and it's staff! Always friendly, and always willing to listen and offer help when needed!

The people there are very nice