Citizens Bank Michigan Ave, Dearborn

Branch manager is trash zero costumer service lack of professionalism.. I cant believe citizens bank still have him in that branch should've been fired a long time ago...I know so many people switched banks because of him as I did today after being with them for 10 years I didnt want to switch but I had to because of him . I got to give credit to the staff though they're good very polite and do appreciate and respect members.

I sent an international wire from this branch. It took 50 min. The account on the wire paperwork was mixed up, so it didn't reach the destination. It's been two weeks and the money are still absent from my business account. Neither branch manager nor the person that sent the wire show any interest to help. One is pointing finger at another with promise to investigate and call with an update but no one does. It seems like they are taking a passive approach to let the situation resolve on its own. In my whole banking experience I never came across a situation when a wire couldn't be traced and returned back within a couple of days, not to say weeks. It sounds like everyone in the branch would benefit from customer service/banking training starting from the manager to employees.

Best banker i ever seen and deal with since i got to the unites states JUUMANA SALIH. She is very professional in banking and all what you need with your account. Thank you so much

ATM OUTSIDE IS HORRIBLE!!!!!! SO ARE THE STAFF SO RUDE Outside atm you press 7 it presses 4 it’s so unresponsive makes you really annoyed am switching banks

Very helpful and knowledgeable staff, quick in and out

Great staff and friendly location is in ideal location with 24 hr ATM for your daily needs.

Best bank ever with the top staff Ronny is a real good man he looks out for you.

Great service. Hassan srour he is the best

It's not my bank but it's my brother's bank but they treated him like he was King

3 staff members just ignored me for 5+ min. Talking about losing 5 lbs