Citizens Bank Main St, Carthage

The people are nice. It’s just not a 20th century bank. The app is terrible. They balance sheet is worse. You almost need to go to pen and paper. I’m a user of different crypto accounts and money settles fast. I also use a larger “better” bank for my main account and money goals. If you just want a simple checking account and atm they will work. But if you want any kind of technology with your bank past an abacus and pen and paper this place is not for you.

Myself and Family have been satisfied with the people there and their kindness and professionalism. Always greeted with smiles and even offered hot coffee.

My problem's with the way I was objectified by Citizens Bank: To get basic information out of these people is like pulling teeth. They will rarely follow up on basic information request. Incapable of discerning specific information that was provided weeks ahead of time. They do not follow a professional behavior model when dealing with sensitive client documents. Overall disorganized attitude. Start to finish they wasted two months of my time, stalling on information that another bank had verified and helped me with in less than 48 hours.

Most obliging folks I have ever done business with. Very quick to respond to questions and inquiries, as well as offering competent advise. I'll never do banking with anyone else!

I never had any bad experiences before, banked with them for 10+ yrs, till the book keeping department... terrible customer service... really rude.

All the tellers know your name when you walk through the door and they all are very pleasant people to do business with.

I won't bank with anyone else. You won't find friendlier tellers and a better atmosphere anywhere.

They are freindly and proffesional. They aleays make you feel welcome.

They've been helpful and caring for years. Wouldn't go anywhere else

Love this bank! Window workers actually know who you are! :)