Citizens Bank Greenwich Ave, Greenwich

I only go when the bank is scheduled to open. Always greeted at door by a woman who says good morning and asks what type of transaction I would like to do at that particular time. After I respond she advises the teller of what I would like to do. My transactions have always been done with Arnaldo. He is always courteous and in a great mood. He addresses me by name and always asks if he could be if further assistance. He also advises if I have any further questions or concerns to call or come in as he will be happy to help. The bank opens at8:30am and I can get to work in White Plains, NY at a decent time. This branch is small and never crowded when I go. Thank you Arnaldo and Citizens.

It was our first time to deposit in the bank in this specific location. We went to the counter (TELLER#: D101279; He is big, has grey hair, and can't wait to go home) and was asked with some questions about our account "demographics" when our only reason was to make an easy and swift deposit that ONLY requires an account number! So we asked him to confirm the address that we gave him if that is what he has on his computer, HE SAID "NO" and asked us for Driver's license and CALLED our cellphone to see if the account is really ours or if we are telling the truth! This is strange and weird because we are giving money to the bank to deposit and NOT withdrawing so we then asked his why he needs to do what he did BUT he didn't give us a reason! A licensed professional banker stepped in and helped out to deescalate the problem (he was there the whole time) and apologize for how we were treated or talked to. Customer service can be improved IF ONLY procedures/ verifications are being done and explained properly to customers. Unless changes and process have been made, this bank is a one star for me.

Went here 8:35 am to open an account waited for 15 mins no one is helping me all of the employees they just look at me like a disease. I suggest open your account online don't go here they just going to ruin your day this bank dont belong here in Greenwich the perfect spot for them in Bronx NY. "The Bank of Speed of Life" not even close .

Their promotion is like scam. Bank hour is not clear, I went few times, and it was closed.

Extremely unhelpful. Can't get a replacement ATM card for a week. And they won't let me change my pin to something I'll actually remember. The people inside basically just sit there and tell you they can’t do anything to help.

Best bank in town You wouldnt find a friendlier bank I went in there for accident for parking change. Now im a proud citizens bank customer

Easily the worst customer service ever and I have dealt with the cable company

Friendly courteous knowledgeable and competent staff Always a welcome on the attitude of the employees