Cities Auto Sales & Finance Lakeland Ave N, Crystal

I came in not sure if I was going to purchase a vehicle or not depending my options. I met a very up front, down to earth and straight to the point gentle named Kenny. I left driving and very satisfied! Ask for Kenny 👍

We were looking into buying a car, but their customer service is horrible. They asked for us to fill out a credit form first to even look at the cars, i mean who does that. We had cash on hand to bad the sales person Tom was horrible at what he does worst customer service experience i've ever had even the manager or owner Matt were terrible too. Never going there again. Don't recommend this place at all.

Absolutely disgusting. I went in to check out a vehicle, to see if I could take it for a test drive to see if I would like it. But they refused to allow me to test drive the vehicle because I was "unsure if I would purchase the vehicle." Well most obviously I would be unsure, because I'm not going to buy a vehicle without knowing how it drives first. How do I know if it even works? How do I know if it operates? How do I know if it doesn't sound like absolute crap and the catalytic converter is bad or if the muffler needs replacing? Or if the suspensions need work? Need to know exactly what is wrong first-hand before deciding. This place is disgusting.

Very unprofessional customers services rude and calls you races names when you ask for your information back makes that you provided. Refused to give your personal information back. The owner will call you races names and threaten you. Never trust little side of the road car dealerships.

When I went to buy a car the rep John asked me what I want in a vehicle. I told him the only thing I cared about is AWD. he lead me to believe the vehicle he was selling me had AWD. After signing the paper work I found out it does not have all wheel drive and they told me I can't try to trade until after 6 months. They do not care about their customer. Their only concern is getting the sale. I will never EVER recommend anyobe to them.

Had a pretty good experience, Tom was very accommodating with my test drive requests. I would recommend and would have no issues going back.

Set up appointment with Kenny, as I'd been preapproved for a vehicle. Much to my surprise, the place was closed when I showed up earlier than the agreed upon time. After trying to call the dealership and Kenny's personal phone, and getting no answer or return call, I decided to take my business elsewhere.

THIS IS THE WORST PLACE TO GO for a car. The staff is rude and not helpful at all. He told me I had to fill out a credit app before he would even tell me about the car I was interested in. He point blank told me he was to busy and that he had others he needed to help but he wanted to work with me. My wife was going to talk to him and he gave her so much attitude she said no way we were going to deal with him. At one point I finally did see the car I was interested in and while I was standing there looking at it, a staff person walked up got in and drove it away never said anything. If he would have said it was sold or something but just totally ignored me. RUN do not walk AWAY from place. 1-5 scale one being bad I give a -20.

Came to check out between two cars was very polite and let us decide. Was easy to get here and they were amazing. Will be getting more of our cars from them.

This dealership takes great care of you. Addresses all concerns and questions. I will remain a loyal customer, because they are loyal to you.