Citi St Germain Dr, Centreville

Maggie P. assisted us yesterday. She was kind, informative and extremely helpful. Exactly how customer service interactions should be. More Maggies in this world please!

I adjusted feedback on 4/25/2021. I had to make several phone calls and visited this branch a couple of times to deal with this issue. Eventually, the branch manager Mr Siwakoti, helped me to get FULL REIMBURSEMENT of my 18 months months of service fees after submitting request to a higher management team. I adjusted my rate based on his effort and correction. So, now I learned a lesson that I have to check my account every month or once a while. Thanks for Centreville Citibank. ==Old feedback. ========================================= I got ripped off by Citibank. I was being charged for $25 for the past 18 month. My account was changed from student to regular account without knowing me. I believe they probably sent me email notice and I didnt read the fine print. A long story short, I used this Citibank account as my emergency saving account so I set direct deposit and didnt look at it for the last 18 month. Then, when I checked my account, I realized that they took away $480 from my account, $25 for the past 18 months. When I visited Centerville Citibank, an accouter gave me only the last 4 month back, then, she told me that I would have to call CITIBANK customer service because a local branch DOES NOT have an authority to go beyond 4 month. I just talked to Citibank phone customer service. Then, one of the supervisors(Roger) said the branch manager HAS MORE authority than the phone service. So I have to go back to branch to get MY money back again. This cannot be real and this cannot be a way that CITIBANK treat a loyal customer like me. I will see what I can do and I am really dissatisfied on how CITIBANK is handling my account. Yes I was careless and I was supposed to check my account periodically. I trusted CITIBANK too much. That was my fault.

I got network attacks of my online account for two banks, m&t and citi, same problems, but different results. This citi branch is the best bank ever, most of the people are very nice,especially the young lady(Miss.Ak), she is nice, Responsible, patient. I’m so happy this branch has high quality service and nice people over there, happy to stay with citi.

Vonya was very patient in explaining the terms of various account types. They don't have a restroom for customers which seemed a bit odd.

Without doubt, the worst bank branch I've ever encountered in 60 years of life. Do NOT attempt any business here except for the absolute basic services. The manager and the relationship bankers are miserable, unresponsive, incompetent.

when there was a promotion, I went to open an account in order to get the promotion. But the bank guy gave me wrong information and then I went through all the trouble to open an account for nothing.

Worst customer service I believe I have ever experienced. Maybe because I never was able to get any service at ALL !!!!

Worst bank clerk I have ever seen in my life!

They need better service on how to treat people very blah

Customer service here is below AVERAGE. Only went here because it was convenient.