Citi Merrick Rd, Lynbrook

Terry was a absolute rock star, she offered first class service from beginning to end. I need a letter to be signed by someone certified and luckily for me I walked into the Lynbrook location. She certified my letter and went far and beyond to help me she even got me a envelope and stamp so I can mail out the letter. Terry you can tell cares about her clients and just wants to help. She is amazing 🤩

I forgot my debit card in the drive thru atm while rushing to get to work, someone saw it in the machine and brought it in to return it once the bank was opened. When I called up the bank panicking, the teller Sharon, told me that they had the card. I had to cancel it because I wasn't sure when I was able to pick it up this week due to my work hours. They sent me a new one for yesterday and I got it. So thank you Sharon and the customer who returned my card.

I read the reviews above and decided to share my own experience with this branch. I cannot emphasize how professional, helpful and courteous I find the staff to be at this branch. I have been a customs of Citibank for 30 yrs and have used this Branch to conduct my business for the past 10 years and I have never been disappointed with their service.

The WORST Citibank in ALL of NY!!! The manager was rude, very unprofessional and I would never go back! They almost lost their client, my employer if over 30 years and get family, knowing her very well, knowing she opened a business, knowing she had well over the suffice amount of money she wrote me as her new employee, as the woman REFUSED to cash the check!!!!! She kept lying and changing her story, not once making eye contact, and made me, a potential client, and my employer whose home branch this is, feel very uncomfortable and without any reason. Not a smile, not a glance, rude, unhelpful, and I would NEVER DO BUSINESS THERE AGAIN!!!!! Thank goodness for the LONG BEACH BRANCH!!!!!

The worst run Citibank I've ever been to......it has a tiny parking lot which is frequently used by people who work at the nearby shops who leave their cars there all day. The bank does nothing about this and parking is a nightmare. They never have more than 2 tellers there out of 5 slots, even during the busiest part of the day. And if you're inside, the lines are long because they'll always give priority to the drive-thru regardless of who got there first. A trip here will never take less than half an hour no matter what you're coming here for.

I am very shocked to read the previous reviews. Everytime that I have been there the service has been quick and friendly. Yes, parking could be an issue but with quick service the parking spaces turn over fast.

Lost In Translation Just a simple fax from Citibank to Citibank turned into a big issue.

The worst customer service, from Richard Bentsen who was not able to call 2 times for a confirmation

First time used that branch of my gosh stink

Closed at 3:15pm on a Monday