Citi Los Gatos Blvd, Los Gatos

I had a great experience at the Los Gatos Citibank. Susan Moussa helped me remove some charges on my account and changed my account to a type that is a better fit for my banking needs. The whole process took less than 20 minutes and I was treated very kindly. I highly recommend going to this location.

I just visited today to check one of my account. I was a bit worried due to negative reviews but they were very helpful. It was even lunch time but people were there so nice, warm and quick to resolve my issue.

If I could give a negative star, I would! My review is not branch specific but Citibank in general. My relatives overseas sent me some money to my Citibank checking account. I transferred that money to my brokerage account upon receiving it because a basic checking account does NOT earn any interest at all. Citi's Financial Intelligence Unit (FIU) baselessly accuses I am doing something illegal over such an innocent transaction and forces to close my account! Even after I worked with the local branch to appeal the FIU's decision by supplying them with a long list of supporting documents, the FIU maintains its position. Lesson learned: if you ever anticipate receiving some good money from overseas, do *NOT* bank with Citibank! This is contrary to the general rumor that Citibank is ideal for international banking!

Super slow, uncompetent and miss a lot of details when serving customers.

This branch doesn’t help at all. Lacking of experience and caring customers.

This place does not like and actually made a policy to NOT cash any checks. They're goal is to keep their money here.

Untrained personal.McDonalds has a much better customer experience