Citi E 149th St, Bronx

The service in this place is horrible. The tellers got in to a room for 15 minutes to chat with their friends, and leave their places unattended; while the other teller is walking around the bank until the guy at the front desk got mad and put him to work. They take an average of 30 minutes per person to solve a problem. If I could give them 0 stars will be great.

First things first: the supervisor SASHA SANTOS WAS COMPLETELY DISGRACEFUL. If I could give this branch -5 stars I DEF WOULD. I made an appointment online to be seen at this branch for 1:30 pm. Upon arriving there, the line was basically out of the door. When speaking to the others online I learned that me and about 10 other people were scheduled for an appointment at 1:30 with Sasha Santos. Only thing is Sasha Santos is nowhere to be found when asking other employees. A woman stands behind me in line. I hear her cursing in Spanish saying she isn’t going to wait in this line. So she doesn’t. She walks to the front of the line, gestures to one of the male employee, speaks to him in Spanish and next thing I know he’s accepting her appointment ahead of any of us who stood our time in line. The line is now aggravated and everyone is yelling about how that’s not fair and this is disorganized.. all true statements. Sasha Santos finally emerges from the back somewhere. And her attitude is off putting. It’s like she’s mad at the line because she made a mistake booking all those people under the same time slot. I wait my turn to speak to her. She says when the guy is finished (with the Spanish girl who skipped the line) someone would be right with me. I say ok & turn around to speak to my girlfriend. Sasha Santos then loses her cool. “What did you say?!!” I turn around and explain I was talking to my girlfriend and not her. She then tell me she is not accepting my appointment and she will not service me. I’m not sure how that was a solution to her problem but I do know about customer service especially from the standpoint from a supervisors perspective. Sasha Santos’ attitude, lack of professionalism and lack of customer service just lost two accounts. The one my girlfriend was going to open and the one I currently have. As a supervisor it’s her job to address my concerns as a client and to talk to and treat me with respect. THATS THE BARE MINIMUM AND THEY COULDNT EVEN DO THAT!

Honestly, if you can beat the long lines the staff is pretty nice and helpful. Wish they would hire more people, but other than that every time I’ve been here it’s been nice.

Worst customer service I have been dealing with a technical problem for 3 days. Making phone call not stoping at the end they told me to make an appointment to speak to a rep went I got there they someone send the poor security guard to tell me that I have to wait Because they were attending people walking trough even though that I have my appointment it doesn’t matter. I just got surgery and I have to wait for more than 2 hours to be able to talk to someone from Citibank. And also went I call to complain about this issue they hanged up on me. I planing on closing my account with them. Hell of experience. I hope someone do something about it!!!!

I’ve been waiting here for an hour because on a Friday they only have 2 people working here attending to people. How ridiculous!! Honestly would not recommend this place to anyone due to their horrible customer service!

On a busy day like thursday is a shame having only two people working. I have busines account and there is noone working on that department at all. I really wish a had a closer bank arlund here. Its time to use chase.

Make appointment first to open the bank account so when you there they not skip you. Even though you sign in first. they said .. ooo they come yesterday and make appoitmen so they have right to skip you.

Worst customer service ever. Just one customer service agent for like 20 people trying to open accounts and solve all kind of problem.You see the other agents just taking lunch giving a f*** even if they see you standing in a chair for hours.

Helpful staff who keep things moving despite the challenging pandemic. Great service.

Horrible service. Very disrespectful. Very unprofessional