Citadel Credit Union E King Rd, Paoli

I'm never excited to handle things at the bank, but Katherine M. at the Paoli location made it so easy and stress-free. Hopefully she gets recognized because she was lovely to work with! I wish I lived closer to this location now.

So in general, we like Citadel, with one GIGANTIC exception. If you are planning on using your Citadel credit card for large purchases from time to time, DON'T BOTHER. Without fail, EVERY TIME the transaction gets flagged by their fraud detection system. This is even more infuriating when there is a limited time to get a transaction to go through. I AM DONE . Will be looking for a new home for the 8 accounts we have at Citadel sadly

The s is such a great place to do business. Employees are all awesome. Just wish there was a phone number that you can call to reach Paoli, without knowing the last name of someone that works there and then hope they are working. Totally frustrating. Need an answer from THEM, not from an automated system.

Every employee from Citadel has access to all customer's personal information including their full Social Security number. They pretend to provide security when in actuality every customer is relying on the vetting process of Citadel's unethical, uneducated employees to keep their information safe. What a joke. The feds should be looking into this institution.

I have never actually gone into the Citadel but have used the drive through ATM many times. It is always working and reliable.

Always a very nice drive thru experience ! Looking forward to the branch office to re open