Chicago Patrolmen's Federal Credit Union North Branch N Harlem Ave, Chicago

I went to the bank today. We had an issue at another bank and Caroline was so helpful. Not only was she very professional, positive but she was able to fix the issue in a timely manner. There are not many people today that want to go above and beyond, but she definitely did. Not only did she help us but she also followed up with us to make sure everything went smooth. She was very respectful. I greatly appreciate everything she did.

Lazy workers! We went there and they were talking to each other looking very happy. As soon as we walked in, they stopped smiling. Gave us an attitude especially the lady on the right. She didn’t help us with our issue. My husband tried asking her questions regarding his dad’s account and she kept saying she couldn’t give my husband any information with the smirk on her face. We were so frustrated. She turned her face to talk to her coworker as soon as we were on the way out. The place was pretty dead when we got there. There was no other customers except us. I guess no one wants to go there with the bad attitude workers like that.

Took a signature loan for roughly 11k back in March of 2016 and was signed up for a VOLUNTARY debt protection plan without my consent. This debt protection plan is to cover the payment of your debt in the case of your death...which is pretty stupid. Not only was I signed up for it without my consent, it was the most premium plan they offer. It costs $2.62 per $1000 of your loan a month! So nearly $30 of what I’ve been paying a month for the past 3 years have been going to a dumb protection plan I didn’t sign up for. (The monthly amount is reduced over time of repaying your loan because it’s based off loan balance but I’d argue it’s still that stupid high amount due to that $30 not actually going towards principal of my loan.) I only discovered I was signed up for this when I was moving and going through my important documents. I canceled it today but I will not be using this credit union again. I thought the whole point of a law enforcement credit union was so we could have a trustworthy financial institution. Nope. I guess I still need to go over all the very fine print because they’re willing to even screw over cops

I just use the ATM I have no idea about any other functions of the place

If you qualify for this then you really need to do so.

Their northbranch atm is constantly out of service!! Why ??