Chessie Federal Credit Union N Pike St, Grafton

They have some very rude employees. More specifically one brown haired lady that works the drive thru & lobby windows. Very short & had a lot of attitude. Don't bring your negative energy to your workplace when you work with the public.

I've been a member for a long time, and I have never been disappointed in the services this credit union offers. If yo are not a member join as fast as possible.

Great service and great loan rates!

Their app has come a long way, but it's still unreliable. I seem to get locked out of it more often than I can successfully login to it. I can never reach anyone when calling to resolve issues or ask a question; I'm on hold for extended periods of time. It's extremely frustrating.

Terrible customer service. The phone representative was rude, kept interrupting me and would not even attempt to address my concerns regarding my account. I have been a member for almost 10 years and have never been treated so poorly. I will be closing all my accounts and do not recommend anyone else to use their services.UPDATED 1/7/2020: Management contacted me and addressed my concerns as well as repremanded the individual who was rude to me.

They are okay if you handle your buisness at a branch but their online app is an absolute joke and their "support" for it is even worse.

these people are family always looking out for the customers love you all best wishes threw the new year god bless you all,

Always a pleasure to go there. Wonderful, helpful staff.

I love everything about that place!

Need to evolve with the times