Chase Bank Monterey Rd, Morgan Hill

impossible to speak with anyone in the branch , you get routed to customer service and wait on hold for up to 50 minutes . My advise bank elsewhere ! Too many other Morgan Hill Banks welcome your business .

The people in the front who deposit checks need to work on their friendliness towards their clients. One of the ladies seemed rude and just impatient. I suggest that employed people at the bank be friendlier and a people person. If you're impatient, I'm not going to enjoy coming and no one's going to want to deal with their attitude.

Corporate is a nightmare.. staff tries to help, but their hands are tied, due to policies of corporate.

Giving 4/5 starts because I had a bad experience with one of the ATMs, BUT their staff gets 5/5 stars. Specially a teller named Lihn (I apologize if I spelled that wrong), who was very understanding of the problem I had with the ATM, very apologetic, and was extremely courteous. The ATM allowed me to make a withdrawal but did not dispense the cash. So, I had to file a claim and wait a week or so to be compensated. However, Lihn was super helpful on my next visit, she even remembered the ATM issue a week after and asked about it to follow up and make sure my issue had been resolved. More staff should be as courteous and helpful as her.

The very few times a year I need to go inside this bank it’s always closed! Please provide why it’s closed and can you post it on all web searches!

Needed to withdraw $5000 from Chase Liquid for down payment on car purchase. Another branch set up the acct but never advised of the $3000 daily limit. The Branch Mgr Alexandra was able to work miracles. So grateful for her wonderful service!

I've been with this branch since they took over WaMu. The gang here is terrific, they strive on 100% client satisfaction and deliver every time! Alexandra, Marion.. everyone there.. always looking out for my best interests whether it's for personal or business banking!

Either the listed phone number is wrong, or this location is not good at answering their phones. EDIT: Despite poor phone answering, I was very satisfied with my in-person visit. Great customer service.

Always a good time and food

Very nice staff. Would recommend avoiding rush hours!!