Chase Bank Shaw Ave, Clovis

Mrs. Crystal did her best to help but manager Sarah couldn’t be bothered to do her job as a manager and kept sending Mrs. Crystal as a go between. I was told I had to know all personnel to make an appointment with the correct one even though online doesn’t say who the specialists are. Aside from that when I asked what I could get done for a specific type of service (notary) the manager said “that’s proprietary information”. I could hear her from behind the counter she refused to move out behind. Again, playing telephone. Will be opening a bank somewhere else and closing my account here. Very dissatisfied and disappointed in how chase now operates. No service any longer.

I went into this location today to re open my daughters HIGH SCHOOL account. I understand my daughter needed 2 forms of ID since she previously had a high school account prior. Manuel refused to help us with her social security card, her previous debit card that has her name on it & a picture of her school ID. Manuel asked for a state ID. My daughter is 14 years old why would she need a state ID? I feel we had more then enough forms of ID to verify it was her but he decided to not help us. We waited a whole week for our appointment just for this guy to waste our time. He could've at least pulled up my account to see our history since my daughter was previously on my account but he didn't even take the time to do that. Not to mention our appointment was at 11am, he was not ready at the time of our appointment so not only did we wait on him to assist us we left with nothing accomplished. Manuel completely wasted our time.

I recently have made a big mistake to wire transfer to a scammer. Everyone there at the bank was professionally helpful to recall the transaction and get the money back to my account. I especially thank Sarah Cochrane the vice president for her taking extra efforts to give me soonest information than expected. Now the money was fully back to my account. All happy!

I went there 3 times just to deposit check, the guy see me tear off the number under the check, and he says nothing about it, then he told me I only need signature, nothing wrong for check. 2nd time the girl told me the check missing the number. Come on, why not tell me once that something is missing. Waste all my time and gas to drive there 3 times, still can’t deposit. Terrible service! Not professional at all! Wish they are more professional!

I got robbed from this bank. I’m going to be filing a police report and hiring a attorney. I deposited a large lump some of money and the ATM ate my money and spit out a receipt to call customer service to make sure my transaction went through. They did a investigation and claimed all the money back they temporary gave me and robbed me saying I never put in that much money. Where did that money go??? This bank is a theft and they will get caught. Security tapes tell all.

Teller tried cashing my business check wrong twice and got a hold put on my account. The manager then walks up to help and straight lies to my face saying it’s an issue with my account. I called another branch and they confirmed the manager lied to me. Sad

I love Chase Bank on Fowler on Shaw avenue, the staff is really friendly, courteous and respectful. The branch is always very clean with fresh coffee waiting. If there is one teller available they are definitely worth the wait.

Don't bank with Chase if you value Your money. I am disable and they are stealing from me. Straight up stole $34 and some change. When I called them they straight up admitted it and they won't give it back. They don't care that im disabled. They are thiefs and liars. There are better banks out there. Banks that don't steal from their clients. This bank will in one way or another rip you off and steal from you.

Due to the losing of my wallet; I came in to replace my debit card. The teller was polite and directed me to Travis who then in turn helped me quickly and efficiently. I walked out with a brand new debit card in less than 15 minutes.

Good customer service, however, just like any other bank, they skim off the top. Total crookery. Makes me not feel so bad when someone robs them. EECU all day folks.