Chase Bank Wade Green Rd, Kennesaw

A bank with no tellers. I am out. I don't need a bank where I can't deposit cash or cash a check. Chase is cheaping out trying to cut staffing. They are cutting customers too. Taking my money down the street.

Normally good service from this location, but today (Saturday) I showed up during posted business hours and they were closed. Their branch has reopened to normal hours a couple months ago. Not sure what happened, maybe their bankers all called out today? It is a small branch.

Really shady bankers at this branch. Went to this branch to have an overdraft charge removed due to the banks error (duplicate charge on banks end created negative balance, tried to deposit cash at 10pm an hour after the charge occurred, machine couldn’t take deposits, woke up at 5am to deposit cash at three different ATMs, none could do cash deposits, overdraft charge was applied at 1am.....). When I sat down with the teller at 3pm (had other errands to run on my only day off) she told me she’d remove the charge, yet she only refunded part of the charge. So Chase scammed me out of my own $$ and wasted a lot of my time because of their own incompetence. Disgusting.

The banker named Jessica Westbrook(NMLS ID 1056246) is laziest person I have ever seen. She kept on saying to the customer who were waiting at the branch that there is a wait time of 1 hour and suggested going to different bank even thought people were being turned over every 15 minutes. As soon as people would walk in, she would rush to say there is an 1 hour wait time. People would leave after that, but who waited would be done in 10 -15 minutes. She was the only banker that day and looked like she wanted to deal with as less as possible. I understand the that estimated time might not be around 15 minutes for each customer. But overly estimating and sending customer to other branch seem little too much. When dealing with her, she was rude and condescending. Manager should review and check this kind of behavior. You are about to lose your loyal customer.

Useless branch, not open to public with one ATM BROKEN FOR MONTHS AND THE OTHER ONE IS WORKING HALF THE TIME!!

I’ve been to this location for over a year and a half to deposit my checks, stopped for a few months because they had kept bouncing my checks every check for like 2 months. But nonetheless the customer service was great, always ready to help. Recently my checks started going through again so I have continued to go to this location without dissapointment. Will continue going to this location.

I want to say the local folks at our Branches are very nice, yet I was quite disappointed recently. I had been saving/collecting a lot of change for a mission our church sponsors. I contacted my CHASE and BBT banks, with whom we have banked with for several years, and ask if they had a coin counting machine or someone that could count the change for me. I was told by both banks they do not offer the service, but suggested I go to a grocery store, as there were machines there. I check this out and learned they would keep about 10.9% of the money. Fortunately, a lady at the aforementioned bank, suggested I go to Fidelity. I called the Fidelity branch on Old Piedmont Rd and spoke with a wonderful man named Joe. He encouraged me to bring my change in, I did and had an opportunity to spend some time with him and the branch manager, Mark. They took my change and converted it to dollars, NOT KEEPING ANY MONEY. These two men were wonderful, the service was excellent, and although they did not attempt to convert my business, I am talking to my husband about changing banks. Life is short, and sometimes we don't take the time to recognize the good works people will do. Many thanks Joe Giardeau and Mark Nix,Sr at Fidelity Bank. Respectfully, Kathy.

Just finished working with Tierra to set up a business account and all I can say is, she is a rock star!! Easiest process ever, she totally understands small business owners and provides the highest level of customer service. If you need a business account, Tierra should be your banker of choice!!

Dont go to this bank, they have people here to show you how to use there electronic machines only, but dont have teller connect to cash checks. Chase was a horrible bank to begin with now they wont even give you your money.

Went into this location and boy what a joke! I got the pleasure of working with the branch manager Antonio Artigas who had the personality of a wall. I'm mean I have been a Store Manager for 8+ years and in customer service for well over 15 years and by far the worst customer service I have ever received. I simply went in to purchase a cashiers check like I had 15 other times and Mr. wet mop personality would not let me complete it. I have an enormous customer base in the Woodstock,Kennesaw,Acworth area and will be telling every one of them not to deal with this location especially Mr. Antonio Artigas. I mean to have no people skills or personality and be in that line of work is pretty outrageous.