Chase Bank W Oak St, Zionsville

This location has the worst customer service. They are not understanding or flexible whatsoever. This branch makes me want to close my account and go with another bank. (Day 1) We stopped in to see a bank teller for an urgent inquiry and were told no one could assist us same day (understandable) despite the fact the bank teller they scheduled an appointment with the next day was sitting ideal. We had advised it is urgent and would appreciate same day assistance which they didnt care about and said we need an appointment. We asked for the latest appointment in which they told us 4:15 pm is the latest time they see clients, so we took it. The Manager was standing right there and did not assist. We left with an appointment for the following day. (Day 2) I reached out to the branch to advise we would need to reschedule and could not make it in at the time of the visit. The gentlemen advised he will let the bank teller know and she will give me a call to reschedule. Yeah, never received the call but got an email saying my appointment was cancelled. Attempted to call the branch again but they closed. Got on Google and figured out to schedule an appointment through the Chase app. Secured an appointment for the following day but I could of possibly got in the same day if the teller cared to return my call to reschedule. (Day 3) We were 5 mins late to the appointment. If you are 5 minutes late to your appointment with a bank teller this branch will refuse to see you. We had an urgent inquiry that we needed assistance with which the Manager did not care about. Her body language and facial expressions during the whole conversation were a turn-off, rude and unprofessional. She told us there was a client at 4:30 pm but why did they tell us the previous day the latest they took clients was 4:15 pm? My husband was frustrated at the experience with this branch at this point and walked out without uttering another word. He said we should of listened to our Dad who told us the customer service at this location sucks. Other Chase locations will make time to address your concern and will get you with a teller same day. We will never return to this location. The Manager needs a Manager on site to address her unprofessional behavior and her unwillingness to assist clients. We recommend heading to 10495 N Michigan Road. The staff here is professional, understanding and accommodating.

They never answer the phones I have called up to 6 times at once and never gotten a response. And there is no way to leave a voice message. It is very frustrating. If they do finally answer them and you are able to make an appointment they do a good job.

Very helpful. Spent hours on the phone with me to verify my account records and then offered to call the Credit Union that mishandled my funds on my behalf. Some of the potential fees are a little goofy but overall love banking with Chase.

It is probably the WORST bank. Not suitable for small business. Not capable of making wire transfers. Charging excessive fees. Locking access to account when they "think" there is a security risk to your account. Takes hours to speak to a representative. Stay away, there are better banks out there.

I had an 11:30 AM appt at this bank for a relatively simple transaction and to cash a few bonds. It is now almost 1:00 PM and I am still waiting for them to finish these transactions. We are in the midst of the COVid 19 epidemic and only a few of the bank employees are wearing masks and there is little adherence to social distancing. Very scary!

Yesterday, I opened an account with this bank. Mat welcomed me and helped me to open an account and explained me everything that I need to know before I choose which account to open. He worked with me till 6:22 pm and the bank hours are only till 6 pm. Great Service! Good People!

I banked here for a short while. The service was always accommodating and the people we friendly even when I walked in at closing. Casey set me up with a good account very smoothly.