Chase Bank Newtown Rd, Danbury

It was my first time at this branch and had one of the best experiences in the twenty somethingyears that I have been a client of Chase. Heather, the Assistant Vice President did an excellent job, she went above and beyond to help me and my family with all that we needed today. Exceptional service, we need more people like Heather at the local branches.

Chase literally lost $23,000 of my money and all they can tell me is that they are working on it in the back office to try to figure out what happened. Meanwhile my money is gone and when I call customer service they told me that I can't speak to a manager and that all they can do is request a callback which will be a few days. Meanwhile other checks are hanging in the balance and this part of my life savings has disappeared. No one can tell me anything except that this never happened before and so they are not sure how to handle it and that they are so so sorry. I am going to have no choice but to contact the media and a lawyer.

We moved out of Connecticut 2 1/2 years ago and sadly had to change banks as there are no chase banks in our area. We came to CT for the holidays and needed some old statements from our old account. David Starr was the person who assisted us. He was so kind and efficient with what we needed. I've always loved this bank and the Newtown Rd location specifically. I don't think 5 stars is good enough of a rating. I highly recommend banking with them. You will not be disappointed!

Always use the drive up atm. No complains.

I was super excited to change my current bank to chase until I was asked to come to the bank to provide identification to open my account when I arrived a lady with dark hair and glasses denied me because it was gonna take 30 minutes and that would make her stay 10 minutes more than she wanted I asked her if there was anyway she could just help me out I worked long hours and I had that little time to go and she just nodded her head horrible customer service!

Horrible branch! Treat costumers like garbage especially the old women in glasses.