Chase Bank US, Traverse City

If I could give zero stars I would. Nancy is snotty and cold. During a blizzard their night drop wouldn't work. They refused to process the deposit without my DL which was still at work. She gave no concern about my safety and insisted I needed the license even though i wouldn't have needed it if their night drop was functioning properly. Just disgusted with their lack of empathy and customer service.

Abi, Nancy, Missy, Julie and Lisa greet me with a smile every day that I take my deposits. They are quick and efficient and even make time to send a treat out to my puppy when she is in the car. The Chums Corner branch is awesome!

We opened an account in Florida because ou CU was not there. We have done international transfers and met several people from tellers to mgmt. We had two encounters...one at airport and garfield and another at 31 and 37. We were very pleased with the help we received. I see the previous gentleman's frustration, but there are banking rules and they can be frustrating.

I will never open a acct with this bank. I just went to pay my girlfriends car payment with cash n they said they will not accept it bacause im not on the loan and they would only accept a check or money order so I said ok can I buy a money order please because I'm at work n I'm on a time limit I have to be to peoples houses at a certain time. They said no cuz I don't bank with them they couldn't sell me one. So now I'm late going back to work over this. I think that's so stupid I'm just making a payment for her and they will not take it. Thanks for the terrible customer service I will never bank with u ur manager could have done something atleast sold me a m.o. Hope I don't get in trouble from work for being late.

Josh was very rude, not caring and unprofessional. Will be changing banks, although all all he said was "okay". Disgusted after years of accounts and having no problem with any other branches.

Great service the staff is always friendly. Products they off are best in class.

Very please with the whole staff, they are very polite, patient & professional every time I stop in. Bryan