Chase Bank Mt Diablo Blvd, Lafayette

This Chase branch is the best! I recently switched from Bank of America and could not be happier. They really take care of you and treat you like a human being. Not so if you go to the BofA down the street.

I left my wallet at home and as you can imagine, I was feeling bad already. No gas money nor lunch money. Nope thanks to Jason at the Mt. Diablo Blvd and Dewing branch to make me feel like I was robbing myself for $60.00. I had my ID on my phone and I also had the app on my phone as well. At one point he tried to help with the app but whatever didn't work. Jason then said he would ask a couple questions and then asked about 4 to 5 questions. I reminded him that he said a couple. He asked my account I gave that to him, next was my name then address which I gave him both addresses and then he ask who was also on my account. I gave me that too and then he ask give the last 3 transaction but then he ask for a fouth one. I'm like this is more then 2 questions and a lot of information for just $60 and you can clearly see its much more in my account. Then he so called need help for a override and he went to the lady in her office and she told him he could just override it himself. I was on a break and this was very time consuming and Jason showed no empathy . I will never visit this branch again. Jason also gave me a receipt with my balance that he asked every question but that.

The bank is OPEN during COVID (Reduced hours) and Elaine at Private Client is super kind, helpful and will do her best to build a long lasting relationship. Altogether I've been super impressed by the Chase team there. Thank you!!!

Simply the best. I work with a few banks with my businesses, but I have to say Chase is the best. I came to this location to open a new account, and Tyler went above and above to take care of my needs. We had some challenges, and he worked until it was done. Chase gets it right - people, service, and products. Happy Customer!

My favorite chase bank. Friendly and attentive staff, plenty of people able to help with anything you need. I dont even gave an account there ( yet ) but I never had any problems getting checks cashed.

This Chase bank is OK if you just want to do basic banking. They are not able to help you if you have anything out of the ordinary, like Trust accounts, etc., to deal with.