Chase Bank N Ventu Park Rd, Newbury Park

Drive up to ATM drive through and it is out of service. Move to teller drive up and waited my turn. I tried calling to have some sort of communication and this location fails basic customer service communication. After 5 minutes of waiting and calling a teller replies that they are busy with other customers. Okay, why was that not communicated when I first called? Lazy? They dont care. All they want is money. They can't fix ATM asap or keep in check if one fails to put a sign, no communication or acknowledgement to the customer, and they lack basic customer service care to return to see them in person. My same reasonto keep going to an ATMand not to a teller, or banker. I recommend going to a federal bank, where they do care and do things right. I only have two banks and so far this bank is use for payment only. Thank you for taking the time to read my concerns, feedback, and opinion.

Horrible service. I came in around 9:35am today and was the only one in line, waited for more than 10 minutes to be helped. There was 4 ladies and one of them was helping out a customer.. I left because I didn’t have their time to wait that long, people have things to do. They need to get people who actually want to work there and not just stand around like Disney Land princesses.

Don't have updated card readers where you can use your phone. You figure they would have enough money to update three card readers especially through this pandemic unable to do a simple deposit because I didn't have my card. Staff was unhelpful on how I can make a deposit since I don't have bank card. It's funny how I was able to make a deposit at Wells Fargo without a card and using my phone.

I was a victim of credit card fraud and went in spoke with Michael he walked me through the process helped me order a card and sent in the forms for me. Not more than 2 business days later was my money back in my account. Thank you Michael and chase for getting my money back.

It was easy to get my account created.

Teller was rude and felt like I was being spoken down to. Will NEVER come here again.

Horrible service and attitude! When the manager has an attitude it trickles down to all of his employees. Closed all my accounts here and will not do business here again!

Too Bad of a service and under staffed, i had to wait 30 mins just to get to a banker