Chase Bank Maple Valley Black Diamond Rd, Maple Valley

Other reviews saying they don't know what they are doing is 100% accurate. I went to pay off a leased vehicle, they processed as a regular payment and did not take odometer reading from me...now I have been dealing with Chase Financial for 2 months now and it all starts with this location! Save the hassle and find a different location.

In person they are useless, over the phone has been so frustrating and unhelpful. They can do nothing but refer you to the 1-800 help line. Led me to close my account with them and go somewhere else.

This particular branch is full of people that really don't know the bank's policies. No 2 people will tell you the same thing, it's different answers every time and when they don't have an answer you get a friendly shrug from the manager. I would recommend not using this branch unless you yourself are familiar with their policies as the employees are not.

I have personally experienced rude, disrespectful and harsh customer service by Shaelyn, who is a customer service banker at this MAPLE VALLEY Branch. She also hung up on me TWICE when I kindly asked to speak to the manager on banking issues. I felt it was completely unnecessary for Shaelyn to be belligerent, argumentative, to the point of constantly cutting me off and rudely speaking over me. I am a Chase customer for over 2 decades. I can only hope the branch managers here would reprimand her for her rude and unacceptable behavior. Do we as customers stand up and reject rude bankers or do we as customers put up with abuse like the one presented by Shealyn. At other branch and at BECU they treat each customer politely, respectful and kindly. You need to changed your attitude Shealyn, because you represent CHASE BANK in The UNITED STATES OF AMERICA.

Helpful, kind and patient service, convenient location

TheTellers are usually warm, inviting & very helpful ~ The branch manager (Jessica Cheney) can come across passive aggressive who seems to protect her staff above the customers. Unable to listen with an open mind & heart to a concern. Sadly biased, dismissive, deflective & completely unaware of her defensive character/communication skills ~ even after several attempts to appeal to her better side. My hope, she'll one day humble out because Chase is better than that. #PeopleFirstMoneySecond Long time customer.

Friendly welcoming bankers. Working on your staff with fill attention.

Very helpful, Bobby was patient and walked me through everything, and gave me great advice.