Chase Bank E Main St, Washingtonville

Very rude at that branch, I worked at other banks and treating a customer that way is unacceptable. I understand it's a Saturday and they have less employees but there were only two customers 1 at the teller and 1 with the personnel banker. The teller finish and asked if she can help me I mention I need to fill out a form to remove a joint account holder. She asked if I have an appointment I said no do I need one. She said I don't know Gisele has been busy I don't know how long it takes to fill out a form. She could have just said to take a seat and ask Gisele if she can help. Gisele finishes with the customer didn't come out to check if anyone was waiting so I waited a couple minutes to see but nothing so I walked to the office to ask if she would be able to help me. She said I don't know I have to finsh something and have an appointment just take a seat umm ok so I asked again will you be able to help me if I take a seat again she says Idk I have to finsh and I have an appointment I said if I take a seat and wait are you going to help me you said you don't know I'm not going to wait if you can't help me ok take a seat smh my transaction took 2 minutes I can't believe I was a bother to them.

I've been a chase customer for years, over that time I've had to ask some questions and ask for service on my account. What I have learned is that washingtonville branch is the hands down the most friendly bank I've been in past 10 years. Can't say the other chase banks have been the same and I travel 5 days a week so I've been to a few safe to say. Amazing how you get treated differently when walking in wearing work clothes and dirty and than try again in go to dinner clothes. Seems if you come In lunch time and you look like your working you should be treated the same. That's how that money gets to the bank for them to use.

Chase needs better customer service training for its employees.

Not properly staffed. Could not open a new account or add someone to my safe deposit box.

Wonderful branch with exceptional service to its residents!

Very professional and kind staff. Clean and new establishment , very easy to get to and do business.