Chase Bank Beechmont Ave, Cincinnati

Signed up for a checking account today with Lynsay Arlinghaus. She was super friendly and helpful and answered all questions I had. I had my young son with me while signing up and she was very patient and friendly with him. She definitely made the experience a lot less stressful.

Had trouble With a check that was on hold , and Will who works here went above and beyond. Saved a wedding disaster this weekend. Ty Will

Went for a scheduled appointment only to travel there and read a sign “CLOSED”. Not a single courtesy notification when they send a ton of them “automatically” upon scheduling. Not so professional.

Everyone is mostly nice and friendly at this branch but today i had the worst customer service experience with Daylane. He was clear rude , very unprofessional and definitely had some attitude issue. I went there to exchange some cash for bigger bills. At first this guy didn't greet or anything so, i just went to his window since the other employee was busy and he was just standing there free. He repeatedly said what? everytime. I had to say it three times before he finally understood why i was there. i was told that he need to see my id even though i had my debit with me and i was still totally ok with this. when i told him that i'll go get my id from my car which was parked in the parking area of bank he raised his eyebrows and rolled his eyes on me and clearly pointed out at other employee and said she's gonna have to help you like he was too busy to help. I was shocked instead of saying sorry i can't help you with this but let me get someone who can or please wait for her. I was given no explanation and no apology and it wasn't like they were busy or anything the whole time i waited for other employee he didn't return to the drive thru, didn 't ask other employee to help me he just stood there at starred...I mean what kind of attitude is this ?? i hope the manager read this and have Daylane take some extra classes on professionalism and customer service before they put him at front to deal with customers because i would not hire this guy as a cashier at doller store with this attitude .

I like to voice a concern about your Manager of Kathi Copelin. As we are being attended by Heather whom is very pleasant and has great customer service we were then approached by multiple employees asking if my sister and I are United States citizens. We are Hispanic and felt extremely disrespected with the questions asked because we felt profiled. Questions as such shouldn't be asked in such a manner in which are not in private or in a way that makes a customer feel profiled. The manager did say she thought we would be a great training opportunity for an employee. I would have been more then happy to be apart of a training for an international customer if it was asked more appropriately , wasn't profiled, or was a qualified candidate. This concerns me because the manager Kathi came off as racist and I have been a chase customer since I was 16 ( I am now 25) and I have never felt discriminated by Chase employee until today. I will continue trusting Chase as my bank but unfortunately the memory will last and clearly this location has an issue with customer service according to google reviews. Best of luck with this location keeping the company standards and customer service high. Kindly, Very disappointed Customer Stephanie Barrios

Kathy has always shown the up most courteousy and respect. I don't think there's a problem or situation that she can't handle. We'll always use this bank for all of our financial needs.

Horrible. I applied for home loan 4 weeks ago. Attempted to contact Loan officer 5 times with no response. They don't seem to care at all. Again... horrible.

The kind of customer service that gives you chills because someone is being so nice and courteous to you. Happened here thanks to the girl that processed my request.

This is the worst bank in Cincinnati. Horrible customer service, people with no knowledge about laws like simple notarization, an extremely greedy and fraud investment consultant called Chris who only wants your money and an equally redneck bank manager

This bank is amazing everyone is very friendly and helpful, if you don’t bank with chase you should think about switching