Chase Bank E Irving Blvd, Irving

Glad I picked Chase, staff is helpful and kind. Was a little wait to open my account the day I did but it was worth it. Plus the online banking app is easy and convenient.

Checked in at front at 1pm and told the greeter I wanted to add a business checking account to my existing accounts. Sat and waited 45 minutes before someone told me they do not have anyone there that can establish business accounts.

I’ve tried multiple times opening an account here and they don’t help me at all this location is losing a lot of money because of lazy work staff

These people should be ashamed of themselves!! My elderly, cancer ridden father needed a copy of his transaction statement so he could get his medication, we went through the drive through so he wouldn’t have to get out of the car, well, the VERY RUDE woman on the other end said that she didn’t have access anymore and he’d have to come in. He can’t get out of the car or walk anywhere without losing his breath so I asked if I could go in and get it for him. I asked 3 times and each time she ignored the question. So I went in myself and asked and let the banker know my father is unable to get out of the car. He refused to even go out to the car to see my dad to verify, stating “we don’t do that.” My dad walked in, out of breath and almost passed out in th middle of th floor!! All because some lazy man couldn’t take the time out of his day to help out a elderly man who fought for our country!!! This attitude is the exact reason I don’t bank with them anymore!!! They should be ASHAMED!

It's so convenient, always well maintained and clean. Professional. You don't hear anything bad about this Chase location because it's just perfect. This place is at peace. I have zero complaints.

This must be their worst location. Its always busy and there is never enough people working there regardless of when you go. Horrible customer service every time I am there. Avoid this branch at all costs. Terrible.

Came here because I was in the area and need to fix a wire transfer problem. One banker on duty, maybe there downsizing! Not sure but it’s 1pm and I have been here since 12noon and three people ahead of me now down to one person ahead of me. Time is money. Don’t come here if u can help it.

Wish this rating system had negative stars. This place sucks, it’s so close to home but I’d rather drive to another chase branch to get some decent service.

Every time I had visit this branch they have so g line of customers waiting. That it is very unprofessional tellers are slow no customers services skills n it seems like they care less about customers time .time should be value to them as it is for us customers. Very poor service

This branch is terrible. It’s very busy and doesn’t seem to have the staff to wait on customers in a reasonable amount of time. I waited at this branch an hour and ten minutes just to notarize a document.