Chase Bank S 800 E, Orem

This bank has been a pure Joke. The bank manager has caused us nothing but problems, hes an idiot. My mom opened up a new bank account and set up direct deposit, but the bank manager that opened up the account did everything wrong! he put X on the date and where the signature goes. The reason we know this because we got a letter saying the account is going to be closed and we called and they told us what happened. We went back to chase in Orem to complaint and get this fixed, but No, they said it was her fault that the bank manger didn't do anything wrong...He looked up the account and saw that he was wrong that the bank manger did do something wrong, he didn't want to tell us what but he said that he'll fix it....Again we had another problem today, the account number they gave her for direct deposit was wrong, the form he printed off and gave her was completely wrong with different numbers she had to go back and get a new form with the RIGHT numbers for direct deposit....I do not recommend this bank at all, its nothing but a Joke! And this didn't just happen to us there was an older women complaining to the bank manger as well that he did something wrong with her account! I HIGHLY DO NOT NOR WILL I RECOMMEND ANYONE TO COME HERE!

Seriously this bank is the worst. They have a policy of no cash deposits into the account holders account unless it is the signer on the account due to the banks policy and problem they have with money laundry??? If you are not flagged as a high risk account you carry the same risks as them by banking with this estabilshment. FInd a new bank that is trust worthy and does not treat all memebrs like criminals.

Do not bank here. Customer service is a joke. They closed one of our accounts and sent us a check for the balance we had in there. It wasn't like there were pennies we had a good amount. When I expressed my disapproval they couldn't care less.

I see no reason to rate them lower than excellent. I haven't had problems with this branch. The problems come with chase auto and corporate. The local staff here are very helpful. They stayed after longer when I was figuring out an auto loan just for me, they were a great help and were very transparent about everything happening with my account. Thank you!

They withheld all my personal information and would not allow me to get any information I needed! Waited for an hour and a half and I still could not get any information. Don't ever get a mortgage loan they will just steal your money. Horrible!

Horrible service from the lady who works on Saturday. Said every mean things to us not being qualified to apply their credit card! “We are picky about who to give our credit card to”!!!!! Hope you lose your job soon!

Great people work here, but no one ever answers the phone, Saturday at 9am Wednesday at 1pm. Doesn't matter.... I will change to a less busy bank.

Terrible, your atms never work and you are the only chase bank serving the Orem area. I always have to come in which isn’t always convenient.

The staff is really friendly and nice. Their customer service is super fast and good too. I like how they have their drive through service AND "drive up" ATM... AND they leave one door open if you want to go into their one walk up ATM.

The ATM is always out of service or it’s not even there. I have been to 3 Chase Banks before and all of the ATMs were out of service.