Chase Bank Christie Ave, Emeryville

Not surprised to see a deluge of 1* reviews and comments. The branch manager (Luiz Bermudez) refused to waive a $20 fee despite being a 5 year customer. This bank has really gone downhill and desperately needs new management.. I guess with the tight labor market Chase hires whoever they can get..

Today I went to Chase Bank in Emeryville. I needed quarters to do laundry. I got to the bank door and looked for any notifications., Nothing was posted at the door. No signs indicating shortage were at the ATM's just inside the entrance. I walked up to the end of a long line of people; still no signs of any shortages.There were no signs posted confirming any shortages, and no one banking representatives available for questions. After waiting in the long line, I walked to the window, and sat and spoke with Mia Morales. I placed money in the tray and asked for $20.00 in quarters. Ms. Morales said, "I can't give you $20 in quarters." I asked for $10 in quarters, again Ms. Mia Morales "No, we're in a change shortage, I can't give you $10, in quarters." I finally asked Ms. Morales for $8 in quarters, enough 2 loads of laundry. Ms. Morales told me that she would not give me $8 in quarters (I'm quoting here) and that my laundry wasn't her problem. I told her that it was her problem, because Chase has my money, and that the Emeryville branch is my home branch. She told me, "Go figure it out." At that point I asked to speak to the branch manager. She told me she was the manager. I asked her then to please call a superior who could provide me with solutions. Ms. Morales refused. She told me to try another branch. I asked her to find out of me, so I wouldn't have to make unnecessary trips, Ms. Morales told me 'no'. She took a card from a tray of cards and told me to call the number on the card and that they would help me. I asked to call them for me so that we could be certain of the solution. Ms. Morales told me "no" again. I told Ms. Morales I was not going to leave without a solution for $8 in quarters. I asked Ms. Morales if there were $8 in quarters in the bank. She told me in very specific wording, "I don't have any quarters for you." Ms. Morales, threatened to call the police. I told her that there was no reason to call the police, just call a superior and get approval for $8 in quarters. Ms. Morales took her personal cel phone out of her pocket and stepped away from the desk. I assumed to call for the approval or direction I had been requesting. I waited for awhile, 5-7 minutes went by; and that's when I noticed 2 Emeryville Police Officers standing behind me. I was threatened with arrest. So with dozens of patrons watching and some even recording me with their phones, not Ms. Morales who hid sheepishly behind the glass, I was forced out of my own bank, because Ms. Mia Morales refused to ask for help. I asked for Ms. Morales' information, she shoved her card through the plexiglass window, which read: Mia Morales Lead Associate Operations She wasn't a bank manager, or assistant manager. She had lied about her position. She couldn't even solve an $8 problem. Ms. Mia Morales had me publicly humiliated, threatened with arrest, and held up banking because she refused to ask for help and direction. And I still didn't get quarters for laundry,. I want to point out, that in the time it took Lead Associate, Mia Morales to call the police and hide in back, she could have called for approval and/or the direction I had been requesting. Instead she chose to call the police, pulling them away from real police business. This is horrible customer service at it's worst. Ms. Morales had no solutions. She had no empathy. I was on the phone with Chase customer service for an hour. They told me their only solution was an email in 3 business days. All this because Chase Bank can't manage $8 in quarters.'

been a long time customer (over 20 years). Seen Chase deteriorate to personally seeing tellers verbally belittle customers, roll their eyes to each other while they have the poor customer right in front of them at the window. I've seen one teller using her smartphone under the desk with earplugs hanging from her ears. I've seen a middle-age contractor (means he must have an account at Chase) belittled by a clerk saying, "...you don't know anything about banking, you're just a contractor ....". This is to a man who has his own business, has payrolls, has clients, must know something about keeping the books... Arrogance, hubris, ignorance ... yes, once there was something called customer service ... it's just NOT here at Chase. Post won't allow zero stars so I have to press 1 star. Just goes to show how even with ratings, we are funneled into false choices.

Just left this terrible location. The associate was asking way too many personal questions that had nothing to do with cashing a paycheck. Eventually, the branch manager comes after the associate couldn't or wouldn't cash my check because I have "SEE ID" on my card instead of my signature. Never should have come to this location. I'll stick to the Berkeley Chase. This location SUCKS!

This is the first time I’ve walked out of a bank happier than I walked in. Parisha helped me out and she was so quick and efficient. She was also extremely friendly, personable, and easy to talk to - this is how customer service should be! I’ll definitely be returning to this branch in the future.

If you go in person with any need more than depositing a check you need an appointment. If you call to make an appointment no one answers. It's a fun circle of no service.

Always long line ups and not enough staff bankers. One time there was a lady who complained asking why they don't staff enough csrs and if they don't care about the customer waiting. The person just said "no". Also, one time they misread by 6 for an 8 and complained to me by saying that looks like an "8" to me. Great customer service..

Used to be good, but now its terribly managed, dirty, not enough staff during midday hours. And the security guard at the store is gone, so in a time w much more, they removed some protection

Way too understaffed and slow. This is unreal how poorly run this branch is. I'm here because I have to be. Not because I'm stupid enough to take out a loan with Chase.

Extremely unfriendly staff and bad behavior , please don't open any account in this branch, save your energy and money and day !! If you don't visit here you probably have more chances to have a Good day.