Chase Bank Sunset Blvd, Pacific Palisades

Where is the time you could just walk into a Chase branch and get basic service? You can't keep using the pandemic as an argument for having 10 desks but zero bankers to help someone simply open a new account for his senior mother. In one day I went to 5 Chase branches and not 1 branch, including this one, that would help a good old walk-in. They simply sent me, a Chase Private client with a pretty high cash balance, back home. How many empty desks do your branches need to get to until your CEO has the year-end bonus he wants? After 15 years of banking with Chase, I'll move all my assets elsewhere. My money is worth more than this.

This is the second time I've tried to open an account with chase, both times they have frozen and then shut down my account FOR NO GOOD REASON. This time they wouldn't even GIVE me a reason. Worst bank ever, absolutely do not recommend. The first check I deposited they accused me of check fraud and even after I had my employer call and verify the check THEY STILL SHUT MY ACCOUNT DOWN. I have NEVER had such poor customer service, I've never even left a bad review for a business but this is absolutely ridiculous and I'm infuriated.

Thank you Montasir Jihan, you are the best and if I could I would give you 10 stars I would. You helped me so much and your service is amazing.

This branch is very bad with following procedure. One day you are allowed to do something and the next they say you can’t. I DO NOT RECOMMEND going here if you want to keep your sanity.

I want to say thanks for Todd G, he's the best and gives me very good service. If you need anything just ask Todd 👈🏻☺

Excellent and easy service with great customer service.

Mike is great, a wonderful help and professional!