Chase Bank Maricopa Rd, Ojai

One star for RHONDA. Super rude, belittling, makes you feel stupid. Not a nice person. Won’t let you get a word in edgewise, won’t listen to valid concerns. Edit to add: I’ve been a Chase customer for 18 years, back from when it was Washington Mutual. No more.

I've banked with Chase for more than a decade, but when I moved to Ojai the agent was friendly from the start. Today I had the pleasure of working with him to report credit card fraud, he was compassionate and caring. He even took the time to retrieve all my recurring charges so I can change the information when the card arrives. He even asked and confirmed that the Fraud representative to expedite the delivery. Great people at Chase in Ojai!

I’ve been banking here for a long time. The tellers have always been friendly and helpful. Even with the atm at the sidewalk I prefer to go inside to have the smile and personal assistance I always get. The banker helped me through my sister’s passing and what had to be done with her business affairs. I was the executor of her will. When another relative needed help with legal documents, the staff was so helpful my relative was impressed. She had not experienced that at her bank (not Chase) in a county south of us.

Went in on a Thirsday afternoon. One other client in the building, 4 staff and after waiting 10 minutes standing to talk with a banker still no one had greeted me. Plenty of opportunities to say we'll be right with you. The Branch Manager was on his computer literally 5 feet away and wouldn't even make eye contact. Two tellers were talking amongst themselves. One banker was helping the other client. After he was done he went to go talk with the other tellers. Was going to open a new credit line, wouldn't recommend this branch. Was with my baby so maybe they didn't think I was a viable client, but not sure. Too bad service standards have gone out the window in such a small branch/town.

the lack of respect the banker was giving me this morning. Not only was she short with me she was very rude to other customers, sat there for 30 minutes wanting to set up a new account and get a new debit card. Ended up leaving.

Hard in and out access -- but it's a bank.