Chase Bank S Broadway, Hicksville

When it comes to customer service a person who is unaware of certain procedures in the bank must be well informed by the employee, Gurbani is the worst employee to inform others ,infact she herself is very misinformed about certain procedures that i, a non bank worker had to reiterate to her , a simple survivor notary signature had to be with a person on the survivor beneficiary membership sheet Gurbani tells me the person on the sheet has to be in person at the bank for a signature on the sheet, fair enough i call the member wait for their arrival upon arrival of the member to sign the sheet Gurbani flips the narrative now stating that i had to sign, now why would she tell me to bring a member in to sign the sheet when she informed me to sign the sheet after the member was in person, furthermore my employer stated the person on the sheet must be in person with their signature clearly showing she was confused by the situation, i advise you to stay away from this bank, I briefly stopped by this chase because my friend was at Shake a Paw purchasing an adorable chocolate lab. I recommend the Chase at 249 N Broadway the employees are well informed and articulate.

I happen to visit this branch on Friday. I met Bani Malhotra. My Dad wanted to open new account. She was very helpful , knowledgeable and efficient. She treats like a family. I will recommend to see her if you have any work in that branch.

Walked in to fax some application support documents. Sonny Singh was there to help. First, even (or especially) if you're "Outstanding Performer 2017", please, work on your attitude, you must be an example for others. Second - fax didn't go thru, so I have to start the process over again. Sonny was acting the same a year ago, when I was there with some other question. I don't mind if people act so when they have a bad day or so, but it seems not the case.

The service here is horrible. I live two minutes away but I refuse to go here. Instead I drive out to the Plainview branch. I went here once to deposit a check and the employee deposited it into another persons account. I went another time to get a notary and the "supervisor" refused to acknowledge it, only because she didn't understand the documents (which didn't even pertain to her) - the people at UPS did the notary for us in a matter of seconds. Great place to bang your head against the wall tho!

Don’t trust the ATM service in this location

Great service every time I walk in to the building from the moment I walk in till I leave.

I like that the atm machine dispenses $5 bills as well.