Chase Bank Lemmon Ave, Dallas

Worst banking experience yet. I already don’t like chase to begin with, especially as a small business, but this branch has outdone itself. There aren’t bankers available to help you and my account was blocked for fraud and they were too incompetent to unblock it. The girl at the counter was SUPER helpful and she was the only person probably keeping this location together. Truly appreciate her and her patience and kindness, but the shorter woman who was supposed to help was lazy and didn’t want to assist. Going to another branch is worth the drive.

I have been with Chase over 20 years (yes before they were Chase and they were Washington Mutual).. I have 6 accounts with them, started an account with them for my kids.. I visited this location TWICE today (March 7, 2022), once around 12:20 pm and again @ 2:30 pm… One person was wearing a name tag (Ben), so I had to ask for names or just figure out who I was speaking with… I was trying to remove my name from my daughter’s high school checking account… I was told by Abin (misspelled I’m sure) (a teller), who confirmed with Michael, that this could be done and comeback at 2:30 pm cause I needed an appointment, and he was setting one with a banker named Dax… I agreed and received a confirmation email for an appointment with Dax on March 7, 2022 @ 2:30 pm… I returned to this same location @ 2:30 pm on March 7, 2022 because I had an appointment… After 30 minutes a female banker (maybe a supervisor) noticed I was sitting there in the lobby and asked if I had been helped… I replied no and explained I had an appointment with Dax at 2:30.. She asked if my appointment was at 2, and I replied no, it was at 2:30… She asked me to wait and went to speak with Dax.. I overheard Dax saying the computer system overbooked him and he has a 2 o’clock that just arrived (it’s 3 pm)… The female explained a few times to Dax that I had been waiting so they needed to try and help me… The female came back and asked what I was needing and I explained I just needed to remove my name from an account… Dax came and asked the exact same thing and stated they would help me cause of good customer service (lol)… Dax and the female went back and forth for a few trying to figure out who could help me cause Dax continued to state he had this appointment that was for 2 pm… Dax leads me to the window and tells Michael (the same teller Abin confirmed with earlier) that this can be done at the window I just needed to remove my name from the account… I proceed with Michael (give him my driver’s license and bank card; although, he only asked for my driver’s license)… After confirming with Ben (another teller), Michael (same teller Abin confined with earlier) stated my daughter would have to close the account and that would remove me… I said I wish I had known that earlier before returning and having my groceries in the car… I stated I needed to change the address because my daughter doesn’t live with me.. I wrote down the new address, and Michael said he changed the address to what I wanted.. I said to Michael I wish I was told this earlier when I was here.. Michael said have a good day.. I couldn’t believe it… I left the counter, came back and stood in line.. This time I got the window Ben was helping a female teller at.. I asked Ben did I need to be with my daughter and he said no.. He too had to confirm with Michael about that… I said thanks to them and said thanks Michael… Michael never looked up to acknowledge me or anything… Chase get it together.. I spoke with a rep at the 800 number a month ago who stated all I needed was my bank card/identification and I could remove my name from my daughter’s account… Another branch stated the same thing and set up an appointment for me, but the weather permitted us from going through with that appointment… This was my first and last encounter with this branch location at 4512 Lemmon Ave…

Waited in the branch 40 minutes before anyone talked to us, then told us we had to make an appointment 2 days later. Just trying to add someone to an account and you can't do it anywhere else but a branch.

It seems very inefficient inside at the teller windows, and when I went, the check deposit machine was not working. I went outside to try to do drive-through, but that didn’t seem to be working either. Please fix your technology and processes

This bank is awful. I walk in at 1130 to cash a check off my parents account that they wrote and they say they are booked. No ma’am you are open till 2! If it’s by appt only then specify. They would NOT cash a check written on a Chase Account over a certain amount. I researched and this information is nowhere. I am not an account holder and would have paid any fee. I am not an account holder because chase does nothing but make things difficult and charge for everything. Do yourself a favor and choose capital one they don’t inflate their fees!

Great experience, came in for assistance on short notice and Denisse Perez took care of all the questions I had very thankful for the courtesy she showed.

Unbelievable experience. This branch is a joke . The sign says Private Client Services however I would characterize this branch as unprofessional and poorly managed. Saw numerous times that the teller servicing the customer did not know enough to finalize the transaction and keep asking the other teller for assistance and this went on for over thirty minutes while the line keep going longer and longer. No sense of urgency at all. I walked out and went to another branch. I’m embarrassed to say I ever worked at Chase many years ago. Do yourself a favor try another location. Once again unbelievable!!!

Only chase bank I have ever been to that is not able to make time. I had a deadline to get a cashiers check to buy a home and they won’t even see me without an appointment, not able to meet the deadline with the check. Second time they refuse to help without an appointment.

This chase locks the doors to their after hours ATMs and only has 1/2 drive through atms available

No bathroom on site! So if you have to spend 30 min to take care of some business, you have to go to Whole Foods to use a bathroom. The clerk who assisted me did not see competence.