Chase Bank Paxton Ave, Cincinnati

Very confused when i walked into this bank, because it’s not a bank. The 2 guys in the front, dressed in matching sweaters, informed me that they’re a “digital branch”. I don’t think that means what they think that means. I had to start my search for quarters all over again.

Not a bank. Don’t come here if you need cash or any actual help with money. Otherwise this building is a waste of time and money.

Not a bank. Advising center. Which basically is them "advising" you to go to a different location.They don't carry cash or change so I feel sorry for whoever tries to rob this place.

This is literally my first time actually having an issue. And when I tell you that Stacey and Fran. Are amazing I mean I cannot type enough nice words and I’m not really sure if my issue can be fixed you know computers have a mind of their own however they still went above and beyond I really hope someone from Corp monitors this because customer service has never been exemplified more and this is coming from a person who may not have a resolution but it’s all systematic so I get it and just based off of them actually caring actually helping has turned a horrible start to my day completely around. Thank you so much to whoever hired these phenomenal women.

BEWARE this location won't be able to do cash deposits for work without a company card. Hopefully chase makes some changes again because there is no way to filter these locations out of maps searches and can very quickly get someone in trouble if they have to make a deposit in a timely manner. The staff were very pleasant though. Hopefully Chase doesn't take these ratings out on them. It isnt their fault the company makes these choices to eliminate banking options.

This location only offers ATM, mobile banking support and account set up/maintenance. It does not offer all traditional banking services. Unfortunately there is no clear sign until you walk in, I wasted about 15 minutes of my lunch break stopping in to deposit a check that could not be deposited via an ATM or the app. (I had to show the employee that this was not possible) then was re directed to a traditional branch which are all about 10 min+ away from this location.

I was taken a back at first because they don't have booths with tellers, but everyone was super nice and extremely helpful with all the questions I had!