Chase Bank Harrodsburg Rd, Lexington

When Allan says he is going to call you back then she should do just that, he isn’t a man of his word, I wonder how many times he has been married. I personally believe that a requirement for working at chase bank is to be not intelligent and have no common sense whatsoever.

Impossible to give less than one star on Google reviews. Chase as a company is completely out of touch with its clients. As a customer for over 20 years, Chase has NEVER been competitive with either mortgage rates or car loans. Their online app incessantly keeps asking to switch to paperless statements , which I refuse. They only reason I stay with Chase is that their online security for my banking and credit card accounts seems to be adequate.

I set up a new account on Saturday with Kameron Brooks, and I am compelled to tell you about my wonderful experience. Kameron spent at least an hour with me as we went through my account options, set up and linked my current accounts, credit cards, and new account to my chase app. He was well informed about the company’s offerings and helped me decide what was best for me. It was a great experience and I am grateful to have such a helpful person at my local branch.

It is ludicrous for the bank manager to offer a convenient appointment scheduled by phone when it is close to impossible to get anyone on the phone to set up an appointment, I've called over 20 times in the last two hours and continue to receive the same robo message: They are currently serving other customers... There is not an option to leave a message either. So I guess the alternative is to drive to the bank and see if I can set up an appointment.

The guy who helped us was extremely helpful and got us in and out within 30 minutes and we set up two accounts with separate names. Altogether, great bank. Only complaint was the top 40's music.

The teller made an audible grunt sound when he saw my legal name and completely stopped being friendly after that. The service was fine but I can't recommend this branch to other lgbt folks because of that.

Untrained staff! There ATM not working last night they're stupid Drive-up teller doesn't know how to properly process deposits and refused to give me my money had to go to Leestown ATM just to get it. Train your staff!

My husband and I have been in Lexington approximately 50 years, and with CHASE (and its predecessors) during that full time, I have worked directly with Chakara at CHASE Harrodsburg Rd for many years..have known her as long I think as she has been there. She is extremely knowledgeable, professional, caring. I can comfortably address any questions with her, knowing of her insight and professionalism. When having been with a bank as long as have some of CHASE's personal bankers, and have known people one trusts as Chakara at CHASE Picadome, they are considered not just friends in the banking industry, but true friends on whom one knows they can rely. Sincerely, Patti Bingham (Patricia S Bingham)

Blows me out of the water EVERYONE Knows how to make sale!

I sat on hold for over three hours.... while I do realize people are short staffed I knew there would be a delay but if you want to do your customers right you need to do a lot better than 3 hours!