Chase Bank Union Lake Rd, Commerce Charter Twp

I have been trying to discover why a credit card my mother opened more than 6 weeks ago hadn't been sent. The people at this branch told me that in order to speak to them on behalf of my 91 year old, hard of hearing mother, that I would need to submit power of attorney papers. I then went to the branch with said papers and was told by Paul "our legal department now needs to look over these papers before I can speak with you." I waited the 3 days requested (actually 4) and was told by Ron, "you need to speak to our credit card department, we forwarded the papers to them". I called their credit card department and was told my power of attorney papers were not on file. In my opinion, this is the worst bank, and bank experience I have ever had. I would suggest you take your business elsewhere. They don't seem to care about individuals and especially not older individuals.

I had a great experience at this particular Chase location. I had several questions about my checking account and Brian Connolly was kind enough to help me with them. Including ordering me a new debit card since my old one was pretty chewed up. I could have just ordered a replacement one through the app but he took the time to help me. In a world where in person customer service is dwindling it’s nice to see that Chase values their clients. I live in San Antonio and have had nothing but stellar service from Chase whether in Texas or Michigan. It’s nice to see no matter where you travel that Chase has your back.

Amazing team at the Chase Commerce Branch, I've worked with them for a very long time. They are always on top of things with top tier open communication.

Spoke with a banker named Brian at this branch. I can see why this is a 2 star branch. He called nearly 3 hours after our scheduled appt time without even an apology and when I brought it up he laughed. His attitude was oh well you have been a customer for 20 years and we don’t care if we loose your business over changes we are implementing to your checking account so screw you. Completely arrogant.

Not sure what the point of calling to tell me i left my debit card there. I went to pick it up and had to wait an extra 10 mind in line to be told I have to wait until someone behind the desk can help me(mind you I counted 4 associates not doing anything but sitting down). Can you guys please get it together and either send me my card through the mail or answer your phones so I can tell you when I have time to pick it up instead of waiting for you. Where is the costumer service that other chases are known for?

If you need someone in this agency to help you when you need a document notarized, you might as well drive a few more miles to go to some other chase branch. I was just told that I couldn't be helped because the title of the document was in Portuguese. I offered to provide translation or any other information that could help him understand what the title of the document said (by the way, the rest of the document is completely translated to English), but conveniently for him, he can just say that he's not comfortable and get one of his clients out the door with no help. Way to go CHASE!!!!!!!

I called into this bank to get pennies. I collect coins and they knew this. They told me over the phone they had a box I could purchase. I stop in and they realize it's me. Next they tell me they don't have pennies and the teller was misinformed. The woman teller acts like a no it all with her coins even though her information on the ones she was specifying wasn't even correct, and they obviously don't value me as a customer. Every other chase bank allows me to purchase coins except this one. Every other chase bank is better.

Tellers are extremely rude here. They go so far out of their way to NOT to help you that it actually takes longer than if they had just did their job and helped you in the first place.

Staff take care of me and are usually quick to address issues and such. Sometimes there is a little wait but for how busy they can be they have taken care of me with respect and kindness.

I never enjoy writing these kinds of reviews but this place's service was a absolutley horrendous. The teller was rude and arrogant. Save your self and go to Bank of America down the road.